skype has stopped working

[Jenny9422]

my Skype works intermittenly.  Sometimes I can hear and other times not.  Sometimes I can be heard and other times not but the video works great.  Please give me some help as I really have enjoyed Skype for the past several years.  I would be extremely grateful if you could help me.

Thanks in advance.

Jenny9422

[will-bruce]

Hello, i have tried doing everything mentioned:

• Changing the %appdata% skype folder name
• Updating to 5.8
• Restarting
• Reinstalling

And none have worked... The error report follows

Problem Event Name:	APPCRASH
Application Name:	Skype.exe
Application Version:	5.8.0.154
Application Timestamp:	4f280448
Fault Module Name:	Skype.exe
Fault Module Version:	5.8.0.154
Fault Module Timestamp:	4f280448
Exception Code:	c0000005
Exception Offset:	001e4187
OS Version:	6.0.6001.2.1.0.768.3
Locale ID:	2057
Additional Information 1:	fd00
Additional Information 2:	ea6f5fe8924aaa756324d57f87834160
Additional Information 3:	fd00
Additional Information 4:	ea6f5fe8924aaa756324d57f87834160

 Please help me, as i really need to get skype back working ASAP

 Thanks

[pramuka]

I have Windows 7. Skype was working properly for months now, but today suddenly it started giving me this error - "Skype has stopped working. Window is trying to find a solution. For some reason it happens to me with specific contacts only - sounds weird but is true.

Have tried %appdata% thing, but did not help.

Will appreciate if someone could please. Thanks.

[ruwim]

---

pramuka wrote:

I have Windows 7. Skype was working properly for months now, but today suddenly it started giving me this error - "Skype has stopped working. Window is trying to find a solution. For some reason it happens to me with specific contacts only - sounds weird but is true.

Have tried %appdata% thing, but did not help.

Will appreciate if someone could please. Thanks.

---

Open Windows Event Viewer -> Custom Views -> Administartive Events. Look for any recent error messages.

[viking22]

Same problem here (Skype crashes a few seconds after I go online):

0. Win 7, 64 bit, Skype v5.8.0.154

1. Tried uninstall/reinstall

2. Tried delete Skype folder (%appdata%)

3. Tried safemode

4. Tried running Skype as admin

=>

5. Crash log:

Problem signature:
  Problem Event Name:	APPCRASH
  Application Name:	Skype.exe
  Application Version:	5.8.0.154
  Application Timestamp:	4f280448
  Fault Module Name:	Skype.exe
  Fault Module Version:	5.8.0.154
  Fault Module Timestamp:	4f280448
  Exception Code:	c0000005
  Exception Offset:	001e4187
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1033
  Additional Information 1:	0a9e
  Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:	0a9e
  Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

 6. Event Log:

Faulting application name: Skype.exe, version: 5.8.0.154, time stamp: 0x4f280448
Faulting module name: Skype.exe, version: 5.8.0.154, time stamp: 0x4f280448
Exception code: 0xc0000005
Fault offset: 0x001e4187
Faulting process id: 0x66c
Faulting application start time: 0x01cced59d5579ba4
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 2aa868ef-594d-11e1-af88-08002702c2f1

[ruwim]

Maybe you should do a very careful scan of your system for any viruses or malwares/rootkits. See this post:

http://community.skype.com/t5/Windows/Faulting-application-name-Skype-exe/m-p/474709/highlight/true#...

The common factor in all the cases is the Offset value: 0x001e4187.

http://www.sophos.com/en-us/products/free-tools/sophos-anti-rootkit.aspx

[viking22]

Scanned with Eset NOD32 and Malwarebytes; System is clean

[viking22]

Some more info that may be relevant:

1. I am running Skype (v5.8.0) in a VM (virtualbox). Skype in my real machine (v5.8.0) works fine.

2. If I block internet traffic (using a firewall), Skype does not crash. However, as soon as I allow trafic Skype crashes (See details above).

3. When I downgraded to an older version (v.5.0.0.152) Skype works fine in the VM.

4. Version 5.3 crashes again in the VM.

Thus, there was some change in a version between v5.0-5.3 that is causing the problem.

[kalimullah786]

1.    Close Skype.
a.    Right-click the Skype icon in the system tray (at the bottom right of the screen)
b.    Choose Quit.
2.    Ensure that "Show hidden files and folders" is switched on.
a.    Click Start, type run and press Enter.
b.    Type control folders and click OK.
c.    Select the View tab and ensure relevant entry is enabled.
3.    Locate the shared.xml file.
a.    Click Start, type run and press Enter.
b.    Type %appdata%\skype and click OK.
c.    Delete the shared.xml file.
4.    Restart Skype. The shared.xml file will be recreated.  

[fr8logix]

I can call out but nobody can callmy skype nuber which i have had for three years now. there is a recording that says this number is invlid.. I have auto withjdrawal since day one