skype doesn't connect to the internet

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Accepted Solution

skype doesn't connect to the internet

M y skype doesn't connect to the internet and it is not due to a problem with the internet providor. I can log in but then I don't appear online, it just shows that it's connectiong. I tryed to fix things myself by restarting it and looking for some settings options but it was in vain. Does someone know i can deal with this kind of problem?

Accepted Solution

by TheUberOverLord

varkola4e wrote:

M y skype doesn't connect to the internet and it is not due to a problem with the internet providor. I can log in but then I don't appear online, it just shows that it's connectiong. I tryed to fix things myself by restarting it and looking for some settings options but it was in vain. Does someone know i can deal with this kind of problem?


Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%2Faccount%2Flogin , what happens?

 

If you see a message box that contains a connect button, please click on the connect button.

 

If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%2Faccount%2Flogin again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

View solution in original post
varkola4e
Novel Adventurer
Kudos: 3
Posts: 2
Registered: 19-10-2011
Message 1 of 15 (14,393 Views)

Re: skype doesn't connect to the internet


varkola4e wrote:

M y skype doesn't connect to the internet and it is not due to a problem with the internet providor. I can log in but then I don't appear online, it just shows that it's connectiong. I tryed to fix things myself by restarting it and looking for some settings options but it was in vain. Does someone know i can deal with this kind of problem?


Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... , what happens?

 

If you see a message box that contains a connect button, please click on the connect button.

 

If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
Aviator
Kudos: 1614
Posts: 12505
Registered: 27-06-2011
Message 2 of 15 (14,268 Views)

Re: skype doesn't connect to the internet

Thank you, the 3rd step did help. :happy:

varkola4e
Novel Adventurer
Kudos: 3
Posts: 2
Registered: 19-10-2011
Message 3 of 15 (14,265 Views)

Re: skype doesn't connect to the internet


varkola4e wrote:

Thank you, the 3rd step did help. :happy:


You are very welcome. Glad to help.

TheUberOverLord
Aviator
Kudos: 1614
Posts: 12505
Registered: 27-06-2011
Message 4 of 15 (14,263 Views)

Re: skype doesn't connect to the internet

Hi, My Skype says on the front page that "Check your connection" I cant find contacts or connect to facebook. It says also that i have to check my internet connection but it works fine, so whats the problem ? :surprised: Thx already.

wonder_alice98
Novel Tourist
Kudos: 0
Posts: 1
Registered: 13-02-2012
Message 5 of 15 (13,602 Views)

Re: skype doesn't connect to the internet


wonder_alice98 wrote:

Hi, My Skype says on the front page that "Check your connection" I cant find contacts or connect to facebook. It says also that i have to check my internet connection but it works fine, so whats the problem ? :surprised: Thx already.


Have you checked your connection status? Is it Online? You may try to change the status by using the dropdown arrow next to the connection icon.

 

ChangeStatus.jpg

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7333
Posts: 36600
Registered: 27-06-2011
Message 6 of 15 (13,591 Views)

Skype can't connect

I can't log in to skype since i updraded my skype to 2012 version :sad: everytime i sign in it load so long and after loading is said skype can't connect,But i have a good internet connection,please any one can help me?

Lindsay21
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 31-05-2012
Message 7 of 15 (12,660 Views)

Re: Skype can't connect

What Firewall and Antivirus applications are installed on your computer?

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7333
Posts: 36600
Registered: 27-06-2011
Message 8 of 15 (12,654 Views)

Re: Skype can't connect

Im using norton antivirus and using windows firewall?or hardware firewall?i tried to uninstalled and installed it again 3 times but it's still the same,thank you

Lindsay21
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 31-05-2012
Message 9 of 15 (12,645 Views)

Re: Skype can't connect

The problem might be with Norton's Firewall. Look for some configuration settings relevant for Skype. Fo testing purpose, you may also try to disable this Firewall.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7333
Posts: 36600
Registered: 27-06-2011
Message 10 of 15 (12,641 Views)
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