skype cant connect

[mattwalls11]

when i get to the screen where i log in and put my password that works, but it loads for a very long time and eventually says skype cant connect. ive looked through many of these other messages and this seems to be the top problem, all of my other websites work on my internet so that is not the problem. ive tried uninstalling it and reinstalling it. doesnt work. ive checked all of my firewall settings and they allow it, im not sure what is wrong help? :/

[mattwalls11]

i have installed 5.5 and it also does not work, i have tried literally everything. it worked before im not sure what happened. i didnt install anything new to stop this from working. other programs that need to be connected to the internet dont work either, but my actual internet does work

[Neil]

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mattwalls11 wrote:

other programs that need to be connected to the internet dont work either, but my actual internet does work

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how do you know there's nothing wrong with your connection to the internet if other network apps fail as well?

this doesn't sound like a Skype issue

[mattwalls11]

well i know for a fact there is nothing wrong with my connection to the internet. i am on the internet right now. i just unplugged my routers connection cables, didnt work either.

[mattwalls11]

and im sure if i fix this issue, the other internet connection issues will be solved too. so in a way yes it is a skype issue

[Neil]

the only way to be sure that your connection to the internet is working is to be able to actually successfully access something on the internet

plugging in cables doesn't prove anything

terribly sorry, but if you want further help getting Skype to work, you're going to have to provide a lot more background information about your setup -- thus far you've provided virtually nothing

[mattwalls11]

i am successfully accessing every web page i go to on the internet i can type anything in and it works. but skype isnt connecting to the internet. the internet works. skype doesnt.

[Neil]

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mattwalls11 wrote:

i am successfully accessing every web page i go to on the internet

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well earlier you said "other programs that need to be connected to the internet dont work either"

what were you referring to then?

we also need a lot more info about your setup (router, firewall, wired/wireless, OS, AV, etc)

[alice16571]

we have same issue on laptop but not on desktop? any # to call to figure this out...?thanks,

[Neil]

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alice16571 wrote:
we have same issue on laptop but not on desktop? any # to call to figure this out...?thanks,

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while you may have the same symptom, the cause is NOT necessarily the same, and to troubleshoot your problem here makes helping the original poster more difficult because the thread gets 'muddied' by multiple conversations -- it also makes it difficult for other users in the future to seek out solutions

it is a violation of forum rules to hi-jack someone else's thread -- you are welcome to contribute to finding a resolution to the original poster's problem, or you can follow the thread in the hope that your issue turns out to be the same

otherwise please start your own thread

there is also no number to call for support -- however you can contact Skype customer support here

https://support.skype.com/

this is community support, not an official Skype support channel