skype 5.5 and 5.7 beta both hang on sign in with 40 to 50% cpu

[JohnEuro]

I have windows XP with 1.66 GHz

I could use skype previously. But now cannot. I have tried both 5.5 and 5.7. I can use my id on another laptop fine. 

Any suggestions? thanks

[ruwim]

Try with disabled antivirus and/or firewall.

[JohnEuro]

Yes tried minus anti-virus and firewall - no change

I have the same AVG on both laptops and it was working with avg and firewall previously

[ruwim]

Try to reset all local Skype settings.

Quit Skype or use Windows task Manager to kill any Skype.exe process. Go to Windows Start and in the Run box type %appdata%, press Ok button. The Windows File Explorer will popup. Locate there a folder with the name Skype. Rename this folder to something different, e.g. Skype_old. Restart Skype.

[babyapa]

thank u so much finally it works I have waited for a week for an answer to this thank u!!!!!!!!!!!

[JohnEuro]

killed skype.exe, renamed folder

opened again, it re-created folder but cpu remains at 40%+

I've also got a SkypePM at the same level - so I renamed that - it was not recreated.

In both cases, the sign me in sceen appears ok, but as soon as I enter a character in the user name, the cpu goes up

[ruwim]

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JohnEuro wrote:

killed skype.exe, renamed folder

opened again, it re-created folder but cpu remains at 40%+

I've also got a SkypePM at the same level - so I renamed that - it was not recreated.

In both cases, the sign me in sceen appears ok, but as soon as I enter a character in the user name, the cpu goes up

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Are you using any Skype plugins (Extras)? If you open your Task Manager (Ctrl+Shift+Esc) -> Processes tab, is it Skype.exe that is using the 40-50% CPU or are there any other processes using the CPU?

[JohnEuro]

Hi 

I am not using any add ins. 

Attached is screen dump of skype before (top 2 windows) and after (bottom two)

1) skype sign in window open - cpu at 6%

2) I enter a character in the user id - cpu at 95% - skype showing 44%, system and svchost the remaining %

Taskbar showing multiple skypes - I believe is a red herring - mouse over them and they disappear

[ruwim]

It appears that ToolbarUpdater.exe (belongs to AVG) is running all the time. Even though it only consumes 2-5% CPU, it may cause problem for other processes. Try to kill this process before starting Skype.

Do you have Skype’s Click to Call toolbar add-on for Chrome installed?