i can't watch my video message

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i can't watch my video message

I've been sent a video message and to watch it i have to click on the link and copy the code, but once i've done this i can't view my video. I just have a black box with a loading circle and the video will not load though i have left it for ages. Any ideas of how i'll be able to watch this video? Thanks

ruwim
Community Ambassador

images.message_type_solution.altAccepted Solution

Both 6.5.0.158 and 6.5.73.158 are final editions, and 6.5.0.158 is not the business version. The corresponding business version is 6.5.32.158.

 

Nevertheless, if you can now watch your Video message in Skype window, then most likely the Video message which you have received from your contact was corrupted. Was this a Messenger contact?

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katiemac
Casual Adventurer
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Posts: 11
Registered: 16-06-2013
Message 1 of 25 (4,981 Views)

Re: i can't watch my video message

Do you have the latest Adobe Flash Player for Internet Explorer installed?

 

http://www.adobe.com/software/flash/about/

ruwim
Community Ambassador
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Message 2 of 25 (4,972 Views)

Re: i can't watch my video message

yes i've updated the latest adobe flash player and the latest skype

katiemac
Casual Adventurer
Kudos: 3
Posts: 11
Registered: 16-06-2013
Message 3 of 25 (4,969 Views)

Re: i can't watch my video message

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

ruwim
Community Ambassador
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Message 4 of 25 (4,961 Views)

Re: i can't watch my video message

i have version 9.0.8112.16421

katiemac
Casual Adventurer
Kudos: 3
Posts: 11
Registered: 16-06-2013
Message 5 of 25 (4,959 Views)

Re: i can't watch my video message

Have you inserted the received link into IE? Is Internet Explorer set as your default browser?

ruwim
Community Ambassador
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Kudos: 6945
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Registered: 27-06-2011
Message 6 of 25 (4,953 Views)

Re: i can't watch my video message

katiemac,

 

Try Below:

 

Reset IE.

 

Press WinKey + R to open the Run window

WinKey (the button is located between the left Ctrl and Alt with the Windows logo)

 

winkey1.png

 

Type: iexplore.exe and press Enter

 

In IE, Click Internet Options >> Advanced >> Restore Advanced Settings >> Reset.

Mark Delete personal settings >> OK >> restart.

 

Please Run the Cleaning Manager Utility

 

Press WinKey + R to open the Run window

 

type: cleanmgr tuneup and press Enter

select the Temp Internet Files boxes and click OK, then Click Delete files.

 

Check Proxy settings

 

In Internet Explorer, Go to, Tools >> Internet Options... >> Connections>> Lan settings , Use a proxy server... if it had been ticked, then... Remove that check. Make sure automatically detect settings is enabled. (Marked)

 

ieproxy.PNG

 

Now try again.

Regards,
Tamim
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Tamim
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Message 7 of 25 (4,946 Views)

Re: i can't watch my video message

yes

katiemac
Casual Adventurer
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Posts: 11
Registered: 16-06-2013
Message 8 of 25 (4,928 Views)

Re: i can't watch my video message

thanks for your reply. unforunately this didn't work :/

katiemac
Casual Adventurer
Kudos: 3
Posts: 11
Registered: 16-06-2013
Message 9 of 25 (4,926 Views)

Re: i can't watch my video message

Can you watch video clicps from e.g. YouTube.com using your Internet Explorer?

ruwim
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Registered: 27-06-2011
Message 10 of 25 (4,920 Views)
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