cannot log in

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cannot log in

[ Edited ]

here's my issue:

Skype wont let me log in. it tells me, after startup, that it cannot start because i am already logged in. i have the box that says "log in on startup" unchecked.

 

okay, no big deal. i reinstall skype, and i still get the same message.

 

i restart my computer, and i still get the same message.

 

i end the process in task manager and restart skype, and i still get the same message.

 

i tried to delete the files in the %appdata% folder and i end up with an Error 0x8007045D message. i restart in safe mode and try to remove the files and i still get the same error.

 

i restart my computer in a clean boot state and i still get the same error. the skype folder in %appdata% makes windows explorer restart everytime i try to remove it.

 

the last thing i tried was a system restore to a point which i knew skype was working. that did not solve my issue.

 

im stuck, and i need help.

pellodeus
Novel Tourist
Kudos: 1
Posts: 1
Registered: 17-07-2011
Message 1 of 2 (513 Views)

Re: cannot log in

Please follow these Steps:

 

1. Only do Step 1 if you are on WIN7:

 

Stop Skype.

 

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

 

Try to launch Skype.

 

2. If Step 1 fails or you are NOT using WIN7 do:

 

Open an Internet Explorer browser, and go to msn.com, what happens?

 

If it fails, Please do the instructions below. Using your Windows Control Panel, please do:

 

Internet Options -> Advanced Tab Please click the "Reset" button.

 

Then, Go to the Connections Tab.

 

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

 

Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?

 

3. If Step 2 fails do:

 

Please install the beta version using the instructions below:

 

You can install the Current beta release by doing this from the top of this page:

 

Get Skype -> Windows -> Choose the beta release, please do NOT remove what you already have installed, simply, install over.

 

These instructions have worked for many and is the quickest thing to try to resolve issues such as this.

 

Also, what operating system are you on?

 

What is the Make and Model of your computer?

 

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

TheUberOverLord
Aviator
Kudos: 1614
Posts: 12505
Registered: 27-06-2011
Message 2 of 2 (502 Views)
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