Windows 7 freezes when Skype crashes

[MartinSk]

Have been using Skype for many years. Very recently I bought a new laptop with Windows 7 64bit. W7 Home premium is at 6.1.7601 SP1 Build 7601. Installed Skype 5.8.0.154. Started to get system freezes and every time Skype seemed to be involved. A common msg was ‘Skype.exe-Application error. The instruction at 0x0000000075883DDF referenced memory at 0x 0000000075883DDF. The required data was not placed into memory because of an I/O error status at 0xc000000e’.

When this occurred I could not even do a ctrl-alt-del.

The last time the system freeze occurred I looked at the Admin events after I bought the system back up and there were lots of Schannel 36888s around the time of the freeze. 32 bit compatibility issues? 

I decided to end the Skype.exe*32 process whenever I started up my system. Since I have been doing this the W7 system has been stable. But I have no Skype.

[ruwim]

As a rule, Schannel (Secure Channel) errors are generated by Internet Explorer not being able to connect to secure sites (HTTPS://) using the correct connection protocol.

I’m not sure if exactly this will help, but you may try.

In Internet Explorer go to Tools -> Internet options -> Advanced. Scroll down to the Security section. Make sure that the options Use TLS 1.1 and Use TLS 1.2 are not checked.

If this will not help, then try the “Restore advanced settings” option. However, I would also recommend to check the option “Empty Temporary Internet Files folder when browser is closed”.

[MartinSk]

Thanks. Schannel maybe a red herring. TLS 1.1 & 1.2 were not checked. Restored advanced settings. Checked Empty temp Internet files. Started Skype and will leave up to see what happens.

[MartinSk]

Since resetting settings haven't had a freeze. Looking good. Many thanks.

[ruwim]

Great

[MartinSk]

Me and my big mouth. No sooner did I say No crashing than I had one. Was using IE at the time but the same Skype error message came up as detailed previously. I/O error status of 0xc000000e again. Then got blue screen. Rebooted ok. Wasn't even using Skype although it was started up. Quite a lot on Google re. error 0xc000000e. Registry problem? Skype a red herring? Installed Firefox and will use that for a while instead of IE. Never had this issue before on any of my different Windows systems. Nothing untoward in Event viewer.

[MartinSk]

Had another blue screen. This time Skype wasn't even started. I had ended the task via task manager as soon as the system was rebooted from the last crash. The laptop is only a few weeks old. Will have to get in touch with Novatech's TS. It probably isn't Skype, it is probably a casualty of whatever is going on.