White noise problem.

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

White noise problem.

Hello all, I had skype for several years now and I have been satisfied with it.

But recently there has been a lot of white noise which is louder than anything else except loud music until the person talks, then the white noise reduce. But when were both quiet the white noise comes back loud (it's always in the background)

 

It all started 3 months ago and has gotten worse over time.

 

How can I fix this, my friends doesn't have this issue, and it's not something with my microphone or settings because I tried to use other call/video call services just to make sure it wasn't skype but they are fine and there's no noise at all. There's only noise when I talk to people with bad microphones, but no noise when I talk to people with good microphones. (Obvious). But with skype it doesn't matter. There's noise no matter what all the time! 

 

It's only skype I experience this and it's the exact same noise with at least 4 different people now.

It's so loud that I'm about to go crazy and going to use other alternatives. I need help.

Sorry if I sound very negative in my post but this is something that bothers me awfully.

Help is appreciated! :happy:

BlueMountain44
Casual Adventurer
Kudos: 3
Posts: 5
Registered: 08-04-2013
Message 1 of 19 (15,980 Views)

Re: White noise problem.

In Skype Tools -> Options -> Audio settings, try to uncheck the options for Automatically adjust microphone and speaker settings.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 5254
Posts: 40006
Registered: 27-06-2011
Message 2 of 19 (15,972 Views)

Re: White noise problem.

Hello, i tried that before but i just did it anyway, i unchecked it.

But the white noise is still there, as loud as i remember. Any other advice?

BlueMountain44
Casual Adventurer
Kudos: 3
Posts: 5
Registered: 08-04-2013
Message 3 of 19 (15,954 Views)

Re: White noise problem.

Open Windows Sound Control Panel -> Recording devices. Make sure that microphone boost option is NOT enabled.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 5254
Posts: 40006
Registered: 27-06-2011
Message 4 of 19 (15,949 Views)

Re: White noise problem.

Microphone boost is not available in any of my microphones, I have 2 different microphones I use. A webcam microphone and a headset microphone. But the boost option is not available.

 

I still suspect skype to be the problem. Even if I deactivate/plug off my microphone, the fuzzy static sound is there. Do you have any more suggestions?

BlueMountain44
Casual Adventurer
Kudos: 3
Posts: 5
Registered: 08-04-2013
Message 5 of 19 (15,934 Views)

Re: White noise problem.

[ Edited ]

Perhaps the problem is some malfunction on your PC motherboard. For example, some electric distortion. If that it the case, then Skype is not to be blamed since the audio it gets from the hardware already contains the noise. You can verify this theory as follows:

1. Install a noise reduction sofware like SoliCall Pro.

2. In SoliCall Pro disable the audio filtering and enable recording.

3. Make calls and listens to the recordings. The recording will contain the audio signal that was captured from your hardware before it was handled by skype. If the recordings contain noise, it means that the problem occurred before the audio signal reached Skype.

4. If the problem is indeed originates from your hardware, in order to solve it without replacing your motherboard, you can activate the audio filtering in SoliCall Pro and it should help you get rid of of the noise.

 

 

jango654
Experienced Adventurer
Kudos: 6
Posts: 334
Registered: 13-08-2011
Message 6 of 19 (15,929 Views)

Re: White noise problem.

jango654, thanks for your input. it's defenately something to look into. But i don't like the fact that i have to pay $42 for the full software. But i will give the demo a try and update you all about what happened.

 

But as explained earlier, the noise only applies to skype. Not any other service like skype.

BlueMountain44
Casual Adventurer
Kudos: 3
Posts: 5
Registered: 08-04-2013
Message 7 of 19 (15,921 Views)

Re: White noise problem.

I suggest you run the evaluation version and do the recording (with audio filtering disabled). If the problem is indeed from skype, as you suggest, then these recordings would be clean without the white noise.

jango654
Experienced Adventurer
Kudos: 6
Posts: 334
Registered: 13-08-2011
Message 8 of 19 (15,904 Views)

Re: White noise problem.

I have the exact same problem. Other audio enabled comms applications that uses video & voip works fine, no noise, but in Skype the noise is always present. I cannot help but think that this is a problem in the Skype application?

ChadM
Casual Tourist
Kudos: 0
Posts: 1
Registered: 13-04-2013
Message 9 of 19 (15,872 Views)

Re: White noise problem.

I have noticed Skype to be more sensitive to background/white noise than any other audio-related application.  I don't run into any audio issues when both parties are using headsets vs. onboard.  If you are using a 3.5mm headset, you may want to try a USB one since audio is routed differently.  This can resolve issues where boost may be enabled on your audio device, but no option exists to control it.   An updated audio driver suite (not just the drivers themselves) may help address audio-related issues as well.   So it's easy to assume Skype is "broken" but since it doesn't occur on every machine, it may just be isolated to a certain audio chipset and it's drivers or some other hardware/software combination.  At times due to the quality/available bandwidth of the call I've experienced differences in pitch, but that would be due to the dynamic switching of protocols and I wouldn't put that in the noise category.

techfreak
Community Ambassador
Community Ambassador icon
Kudos: 943
Posts: 4345
Registered: 30-11-2012
Message 10 of 19 (15,861 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling