Webcam not detected on HP laptop

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Webcam not detected on HP laptop

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hello, i have a HP laptop , windows 7 and a fixed webcam. lately i get an answer that there is no camera connected to skype. but i know the camera works. can you help me? thanks, miriam

ttrree
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Message 1 of 8 (432 Views)

Re: video calls

What is your currently installd Skype version? In Skype go to Help -> About Skype.

 

What do you see when in Skype you go to Tools -> Options -> Video settings?

 

ruwim
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Message 2 of 8 (427 Views)

Re: video calls


ruwim wrote:

What is your currently installd Skype version? In Skype go to Help -> About Skype.

 

What do you see when in Skype you go to Tools -> Options -> Video settings?

 


skype version 6.7.60.102

the skype doesnt see the camera

ttrree
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Message 3 of 8 (406 Views)

Re: video calls

What is the model name of this webcam?

 

Can you see the webcam listed in Windows Device Manager -> Imaging devices?

ruwim
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Re: video calls


ruwim wrote:

What is the model name of this webcam?

 

Can you see the webcam listed in Windows Device Manager -> Imaging devices?


sunplusIT and it works for google hangout  

ttrree
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Message 5 of 8 (372 Views)

Re: video calls

Try to update your Skype to the currently latest 6.9.0.106 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.9.0.106.msi

 

If this will still not help then try to uninstall the currently installed version and install the older 6.1.0.129 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

 

After installing this version, make sure to disable the Automatic updates:

 

Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

ruwim
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Posts: 39521
Registered: 27-06-2011
Message 6 of 8 (358 Views)

Re: video calls


ruwim wrote:

Try to update your Skype to the currently latest 6.9.0.106 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.9.0.106.msi

 

If this will still not help then try to uninstall the currently installed version and install the older 6.1.0.129 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

 

After installing this version, make sure to disable the Automatic updates:

 

Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates


o.k. the older version works with the webcam! do i have to stay with this version? thank you very much for the help! miriam

ttrree
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Registered: 28-09-2013
Message 7 of 8 (353 Views)

Re: video calls

If the latest 6.9 version is still not recognizing your webcam, then for the time being is best to stay on the older 6.1 version. Perhaps yet another future update will solve the issue.

ruwim
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Registered: 27-06-2011
Message 8 of 8 (349 Views)
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