Video image is blurry

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

Video image is blurry

Been using Skype daily for months.  As of yesterday the image of the person I'm speaking with  is blurry.  He installed an update  ysterday--Mac.  Are there settings somewhere I can adjust?  I'm on Windows 7 OS.

evieryan5
Novel Tourist
Kudos: 0
Posts: 1
Registered: 04-02-2012
Message 1 of 5 (3,902 Views)

Re: Video image is blurry

You might try installing the latest version of Skype, 5.8.0.154.  The installer is available for download via this link:  http://www.skype.com/go/getskype-full

 

If that doesn't help, next time you're on a call click on Call > Call Technical Info.  Copy and paste the results here.  That may shed some light on where the problem lies.

 




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
Community Ambassador icon
Kudos: 1903
Posts: 12934
Registered: 27-06-2011
Message 2 of 5 (3,793 Views)

Re: Video image is blurry

[ Edited ]

This is the technical info of my call below as i am having the same problem

 

 

Basic
Conversation ObjectId=590770
Conversation identity=peter.hannen34
Status=3
Premium Status=0
Host=[Removed for privacy]
InVol=50
OutVol=88
ParticipantCount=2
BW (avg/60sec): upload=8 kBps
BW (avg/60sec): download=2 kBps

[Removed for privacy]
Identity=[Removed for privacy]
Status=7
Video Status=4
Problems=BW_CRITICAL
Video debug (593419)=; media = 0; status = 4; error =



ObjID=593357
Codec=SILK_V3
Jitter=76
Sample rates=e-24000, d-8000
Packet loss=0.0% (0)
Send packet loss=0.0%/0.0%
Recv packet loss=0.0%/0.0%
Roundtrip=130 ms
NBM=audio 5000 / 20 ms video 26395 corr 0%
SessionOut=UDP (3745 packets)
SessionIn=UDP (2161 packets)
Relays=0
UDP status=local:Good remote:Good
CPU usage=8.9% 5.7% hicc:0
Remote UI version=0/6.7.0.102//
Video capture=Res: 320x240 Color: YUY2 Fps: 30/30 HwEnc: 0
video send stream 0 (l)=Res: 320x240 Codec: H264 (CHP/20) Bitrate: 203/211 Fps: 30/30 rFps: 100 Cap: 439 Mtu: 1311
other users's video recv=Res: 320x180 Color: UYVY Fps: 21
Res=320x180 Codec: H264 (CHP/20) Bitrate: 13 Fps: 21 Cap: 4215/60 Mtu: 154
Status=7
Video Status=4
Problems=MANPREVENTABLE_MIC_OVERLOAD
Video debug (593387)=; media = 0; status = 4; error =

simonozzy
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 01-09-2013
Message 3 of 5 (1,028 Views)

Re: Video image is blurry

Check if you have a slow connection, if so.. thats the reason why the image resolution is getting lower. Also make sure you and your friend have set the properly your webcam settings, to do that just go Tools>Options>Video Settings>Webcam Settings.

nikosioannidis
Novel Adventurer
Kudos: 2
Posts: 2
Registered: 29-08-2013
Message 4 of 5 (1,020 Views)

Re: Video image is blurry

my connections is 30mb download and 4 mb upload, and yes i have confirmed all seetings and they are correct.

simonozzy
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 01-09-2013
Message 5 of 5 (984 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling