29-03-2012 05:00 - last edited on 29-03-2012 09:04 by Mike
Hi my name is Monica
I have a acre window's 7 with the webcam build in my lab top. The person that I'm talking to is unable to see me but I can see them when I'm talking to them. Please if someone can contact me either by phone or email, to let me know if I'm doing something wrong.
Hi Monica again
I just sent you company a post regarding my problem with my video call, and got a reply back. So you saying that now the person can see me on they videocam.
open Skype, then click Tools >> Options >> General >> Video Settings. Are you seeing your own video image in that window? If so, then try to video call some people in your contact list to confirm if they also can see you now.
02-05-2012 18:26 - last edited on 02-05-2012 18:54 by cathy2981
Monica, I have the same problem that you. let me know if you solve your problemther people can't see me but can hear me. my email is *edited for privacy* Thanks
Same problem here. Using an HP laptop with Win 7 and Skype 126.96.36.199 but Skype does not recognise or see my built in webcam.
Please, run the DirectX diagnostics tool.
Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.
Be aware that you will have to zip this file before attaching it here.
@woutervdheever, which exact HP model do you have?
Can you please provide logs as described in this link https://support.skype.com/en/faq/FA12321/how-do-i-