Video call not working

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Accepted Solution

Video call not working

When I talking to other person via Video Call my WebCam video is not showing for me or to person I talking.
My WebCam is Logitech WebCam HD c525 and I have
latest Skype version 5.10.0.116
and latest Logitech drivers for my cam.
After I finish my call (audio call is working fine) I get skype to show me video on Call Quality Information.
I get skype to show me video when I am not talking quite ok, but video stops when call start and my webcam tab get "!" even though cam was recognized and was showing video through Call Quality Information dialog.
This is my connection speed
http://www.speedtest.net/result/2157728867.png
and I have no problems with connections with other persons (green bars)

Video calling was working for me on earlier versions of skype however I am not sure when problems started, because I wasn't using my webcam for a while and in the meantime I updated skype several times.

rjocic
Casual Adventurer

images.message_type_solution.altAccepted Solution

I restart Windows here and there, usually when updates come.

Video calling was not working for weeks so simple rebooting wasn't solution.
Somehow restarting in Safe mode of Windows helped.

How that happened I am not sure, and is not important anymore, I'll accept rebooting in Safe mode as a solution when skype is misbehaving.

View solution in original post
rjocic
Casual Adventurer
Kudos: 23
Posts: 9
Registered: 03-09-2012
Message 1 of 40 (49,029 Views)

Re: Video call not working

Try to connect your webcam to another USB port. It might be that the USB port does not provide enough power or is working as USB 1.1 only. HD webcams require USB 2.0 port.

ruwim
Community Ambassador
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Kudos: 5972
Posts: 41885
Registered: 27-06-2011
Message 2 of 40 (48,993 Views)

Re: Video call not working

Yeah I tried different ports, although my motherboard have only USB 3.0 ports,

but that is not the issue.

I can see picture in skype on my cam before making a call if I press Green bars or Quality Call Information on WebCam tab.

Also, my cam is working with other applications so getting enough power/changing USB ports wilil not help.

rjocic
Casual Adventurer
Kudos: 23
Posts: 9
Registered: 03-09-2012
Message 3 of 40 (48,964 Views)

Re: Video call not working

Do you have this issue with only one contact all with all?

 

Have you tried during the call to turn your video off and on again?

ruwim
Community Ambassador
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Posts: 41885
Registered: 27-06-2011
Message 4 of 40 (48,960 Views)

Re: Video call not working

Yes I tried to turn off and on video during regular call.

I only got spinning circle but no video ever starts.

I have problems with all contacts, I cannot make video calls with anyone.

rjocic
Casual Adventurer
Kudos: 23
Posts: 9
Registered: 03-09-2012
Message 5 of 40 (48,953 Views)

Re: Video call not working

Next time when on a video call go to Call -> Call Technical Info. Watch your actual download/upload speed and especially the UDP status.

ruwim
Community Ambassador
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Kudos: 5972
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Message 6 of 40 (48,948 Views)

Re: Video call not working

Here are the some of info for the person I am talking to (3rd paragraph)

 

Codec Silk_v3
Packet loss 1%
Status 7
Video Status 2
UDP status local:Good remote:Good
Video debug (109131) ;media=0; status=7; error=

rjocic
Casual Adventurer
Kudos: 23
Posts: 9
Registered: 03-09-2012
Message 7 of 40 (48,936 Views)

Re: Video call not working

What about download /upload speed (the few first lines in Call Info)? Does it also say “video stream not started”? You may post the whole Info, but hiding some personal information.

ruwim
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Message 8 of 40 (48,919 Views)

Re: Video call not working

[ Edited ]

Here is the printscreen of the Call Technical Info
http://www.designparticles.com/temp/Call-Technical-Info.png

rjocic
Casual Adventurer
Kudos: 23
Posts: 9
Registered: 03-09-2012
Message 9 of 40 (48,895 Views)

Re: Video call not working

The upload/download speed is low but this is not unusual on audio-only calls. UDP status is also OK. Skype is using 9.5% CPU load, but the total is 19.7%. Do you have any other applications running when using Skype? Is Logitech software running? If so, then close this software.

ruwim
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Kudos: 5972
Posts: 41885
Registered: 27-06-2011
Message 10 of 40 (48,885 Views)
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