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Novel Tourist
sunny_carter
Posts: 1
Registered: ‎17-09-2012

Video always stops working part way thru the call when laptop on docking station

I have Skype 5.10.0.116 on Windows 7 Dell E6520.

 

I use Skype video calling daily. 

 

When I use the laptop away from the docking station, with the inbuilt video camera, video works fine.

 

However, 90% of the time I have the laptop plugged into a docking station with a Microsoft HD-5000 LifeCam, which is connected via USB to the docking station.  Every time I make or receive a video call with this setup, the video starts fine and then cuts out (Icon changes to camera Off symbol) at some point into the call.  I can turn it on again, but then it will just turn off pretty soon afterwards.  I have heard that this might be due to the laptop overheating and Skype turning off the video - but I'm not sure.  It definitely was not occurring several months ago, prior to an upgrade of Skype (I'm afraid I don't know what version from and to) - video worked fine then.

 

Do you have any suggestions as to solutions?  I've found that undocking the laptop to make calls is a pain as Skype forgets its audio/video settings, gets in a muddle and starts playing the audio over the laptop speakers into our open-plan office.

 

Thanks

 

Sunny Carter

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Video always stops working part way thru the call when laptop on docking station

You might check for an updated driver for the MS webcam.

 

Also, if you start Task Manager while you're on a video call with the MS cam, what is your CPU use running at?




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