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Video always stops working part way thru the call when laptop on docking station
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17-09-2012 11:46
I have Skype 5.10.0.116 on Windows 7 Dell E6520.
I use Skype video calling daily.
When I use the laptop away from the docking station, with the inbuilt video camera, video works fine.
However, 90% of the time I have the laptop plugged into a docking station with a Microsoft HD-5000 LifeCam, which is connected via USB to the docking station. Every time I make or receive a video call with this setup, the video starts fine and then cuts out (Icon changes to camera Off symbol) at some point into the call. I can turn it on again, but then it will just turn off pretty soon afterwards. I have heard that this might be due to the laptop overheating and Skype turning off the video - but I'm not sure. It definitely was not occurring several months ago, prior to an upgrade of Skype (I'm afraid I don't know what version from and to) - video worked fine then.
Do you have any suggestions as to solutions? I've found that undocking the laptop to make calls is a pain as Skype forgets its audio/video settings, gets in a muddle and starts playing the audio over the laptop speakers into our open-plan office.
Thanks
Sunny Carter
Re: Video always stops working part way thru the call when laptop on docking station
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17-09-2012 14:39
You might check for an updated driver for the MS webcam.
Also, if you start Task Manager while you're on a video call with the MS cam, what is your CPU use running at?
Please note: I do not respond to requests for help via Private Message.
