Video Messages won't play

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Video Messages won't play

Skype won't play video messages. It doesn't matter if I'm the one sending or recieving them. I can record a message just fine, and the person I send it to can see it, but when I try to look at it myself I get a red exclamation circle and an "Oops, something went wrong. Please try again, or get in touch if you need help." If I try to look at a message someone else sent me I just get a red exclamation circle with no explanation. I've looked around but I can't figure out why this is happening. Anyone have a clue? Thanks

Windows 7

Skype version 6.5.0.158

I just reinstalled without any changes

Tamim
Super Aviator

images.message_type_solution.altAccepted Solution

Please install K-Lite Codec Pack.

http://codecguide.com/download_kl.htm

 

and delete the Wmsdkns.xml file from: C:\Users\tamim\AppData\Local\Microsoft\Windows Media\12.0

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JohnJoe
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Registered: 22-06-2013
Message 1 of 69 (17,142 Views)

Re: Video Messages won't play

What do you see if you try to open these links in your Internet Explorer?

 

mms://du5.media.vm.skype.com/

 

mms://lu4.media.vm.skype.com/

 

ruwim
Community Ambassador
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Message 2 of 69 (17,117 Views)

Re: Video Messages won't play

[ Edited ]

Please install K-Lite Codec Pack.

http://codecguide.com/download_kl.htm

 

and delete the Wmsdkns.xml file from: C:\Users\tamim\AppData\Local\Microsoft\Windows Media\12.0

Regards,
Tamim
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Tamim
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Kudos: 6460
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Registered: 27-09-2011
Message 3 of 69 (17,102 Views)

Re: Video Messages won't play

Same thing is happening to me!
mjh39
Novel Tourist
Kudos: 2
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Registered: 26-06-2013
Message 4 of 69 (16,521 Views)

Re: Video Messages won't play

[ Edited ]

same thing with me

And I've tried the tamin solution already

srgioat
Casual Tourist
Kudos: 0
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Registered: 06-07-2013
Message 5 of 69 (16,071 Views)

Re: Video Messages won't play

[ Edited ]

Theoretically you should be able to play Video messages using Skype 6.5/6.6 on any Windows system, even with old Windows Media Player installed and without any extra codec packs.

 

I was able to play sent/received Video messages on a very old Windows XP PC using Skype 6.5/.6.6. The messages where played in Skype windows using Adobe Flash Player (the latest version: 32_11_7_700_224). However, all the recent Windows Updates were installed on this PC.

 

What version of Windows are you on (XP, Vista, Windows 7)?

 

Do you have all Windows Updates installed?

ruwim
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Message 6 of 69 (16,058 Views)

Re: Video Messages won't play

I can't even get a video message to start recording!  I am on Windows 7 and when I click on video messge for my contact Skype ends up shutting itself down, says Windows encountered a problem.

funnytrev
Casual Adventurer
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Registered: 08-07-2013
Message 7 of 69 (15,975 Views)

Re: Video Messages won't play


funnytrev wrote:

I can't even get a video message to start recording!  I am on Windows 7 and when I click on video messge for my contact Skype ends up shutting itself down, says Windows encountered a problem.


Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for the recent error message with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

ruwim
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Message 8 of 69 (15,967 Views)

Re: Video Messages won't play

I can't copy from the General tab...it won't let me for some reason....only can copy the details

funnytrev
Casual Adventurer
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Message 9 of 69 (15,964 Views)

Re: Video Messages won't play

OK, then post the details.

ruwim
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Message 10 of 69 (15,960 Views)
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