Sound check is a-ok, but no sound on call

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply
Accepted Solution

Sound check is a-ok, but no sound on call

I'm using the Sound Check option,

 

http://www.skype.com/intl/en-us/support/user-guides/call-quality/sound-check/#guideSubTopics

 

yet when I make a call to another Skype user (regular or video) there is no sound.  He can't hear me and I can't hear him.  I've also done a Skype Test Call and it works fine, too.  This is just one user so far.  Haven't tested any others.  New computer.  Setup seems fine, but I'm having this weird issue.

Accepted Solution

by GTGeek88
Another update. Did another Skype test call - no problem. Called a different person - no problem. It's just a call to this one person . . . he can't hear me. I can hear him, however, and even the sound on his end that Skype makes when my chat message comes in (I have to use chat, since he can't hear me). Now he just called me while I was typing this in and we were checking settings and he decided to plug in his earphones. He could hear me fine through the earphones. Then he unplugged them and suddenly he could hear me through the speakers. Really odd. Not sure of exactly what caused this situation, but it's fixed now.
View solution in original post
GTGeek88
Casual Adventurer
Kudos: 5
Posts: 7
Registered: 14-09-2011
Message 1 of 27 (29,141 Views)

Re: Sound check is a-ok, but no sound on call

Ok, update . . . though we were unable to hear each other, we placed the call to do a screen share and communicate via chat. Suddenly, a few minutes into the call, I started getting his sound and could hear him, but he could still not hear me. Very odd.
0 Kudos
GTGeek88
Casual Adventurer
Kudos: 5
Posts: 7
Registered: 14-09-2011
Message 2 of 27 (28,973 Views)

Re: Sound check is a-ok, but no sound on call

Another update. Did another Skype test call - no problem. Called a different person - no problem. It's just a call to this one person . . . he can't hear me. I can hear him, however, and even the sound on his end that Skype makes when my chat message comes in (I have to use chat, since he can't hear me). Now he just called me while I was typing this in and we were checking settings and he decided to plug in his earphones. He could hear me fine through the earphones. Then he unplugged them and suddenly he could hear me through the speakers. Really odd. Not sure of exactly what caused this situation, but it's fixed now.
0 Kudos
GTGeek88
Casual Adventurer
Kudos: 5
Posts: 7
Registered: 14-09-2011
Message 3 of 27 (28,955 Views)

Re: Sound check is a-ok, but no sound on call

Same here.  Skype's tried all which ways of correcting the problem -- no one can hear me tho I can hear them -- but all have failed & they've given up.  All's ok with the laptop.  Tried an exterior mic to no avail. Any ideas? It's been a year.  Help!

0 Kudos
msgindc
Casual Tourist
Kudos: 0
Posts: 1
Registered: 08-03-2012
Message 4 of 27 (28,861 Views)

Re: Sound check is a-ok, but no sound on call

Have lost all sound on Skype, except for the green sound test button. All else on Skype is working fine and I get good sound from other programs ( radio stations etc). Coincidentally loss of sound happened just after I had accepted an offered update to Skype - though  I am using the latest version 5.9. Un/reinstalled several times, to no avail. Can you assist ?

puzzledoverdis
Novel Adventurer
Kudos: 2
Posts: 2
Registered: 10-06-2012
Message 5 of 27 (27,779 Views)

Re: Sound check is a-ok, but no sound on call


puzzledoverdis wrote:

Have lost all sound on Skype, except for the green sound test button. All else on Skype is working fine and I get good sound from other programs ( radio stations etc). Coincidentally loss of sound happened just after I had accepted an offered update to Skype - though  I am using the latest version 5.9. Un/reinstalled several times, to no avail. Can you assist ?


See this:

 

http://community.skype.com/t5/Windows/No-ring-tone-when-receiving-incoming-call/m-p/680519/highlight...

0 Kudos
ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7397
Posts: 36778
Registered: 27-06-2011
Message 6 of 27 (27,776 Views)

Re: Sound check is a-ok, but no sound on call

no sound
0 Kudos
anjo
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 06-07-2012
Message 7 of 27 (26,870 Views)

Re: Sound check is a-ok, but no sound on call

very poor quality
0 Kudos
anjo
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 06-07-2012
Message 8 of 27 (26,870 Views)

Re: Sound check is a-ok, but no sound on call

I have a sound problem. I tried the test call, I can hear my own voice. I called 2 of my friends, I can hear both of them.But they cann't hear me.

what is the problem ?

 

 

skypequest
Casual Tourist
Kudos: 1
Posts: 1
Registered: 07-07-2012
Message 9 of 27 (26,841 Views)

Re: Sound check is a-ok, but no sound on call

I have sound of ringtone on incoming calls. I can be heard by the caller, but I cannot hear the caller. and i cannot hear the ringtone to the other end when making a call. How can I fix this?

Aniko

0 Kudos
Aniko6969
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 08-07-2012
Message 10 of 27 (26,744 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling