Solution for empty/blank login screen

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Solution for empty/blank login screen

[ Edited ]

Last reviewed for actuality: May 13th 2014

 

Some users are reporting that they see only a blue screen without content to interact with where usually the fields for Skype name and password on sign in are shown.

 

Please follow these instructions to resolve this. After each step please verify if the problem persists. You can stop following these steps as soon as the issue is resolved:

  1. Make sure you are running the latest Skype version from www.skype.com/go/getskype
  2. Install all available updates from Windows Update
  3. Regardless of which your primary browser for surfing the internet is please install the latest Internet Explorer - Skype is relying on a correctly installed Internet Explorer to display the sign in page
  4. Especially if you recently used the Windows system restore functionality please download and execute the "LoginCleanup" from this article: https://support.skype.com/en/faq/FA12233/what-should-i-do-if-i-get-a-blank-blue-screen-when-i-try-si...
  5. In order to test if your Internet Explorer is able to execute JavaScript, do the following test:

    • Open in your Internet Explorer (not any other browser) this page:
      http://www.mistered.us/test/alert.shtml
    • Click on the “Simply Click This Button” button and watch the response.
    • If you are not receiving a positive response on this test, then this might indicate that you need to repair registration of the JavaScript components.
    • Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.
    • Type the following in the Command Prompt window and then press Enter:
      regsvr32 jscript.dll
    • Next type this and press Enter:
      regsvr32 jscript9.dll
    • You should receive a message saying DllRegisterServer in jscript.dll succeeded.
    • Reboot your computer. Repeat the JavaScript test using your Internet Explorer

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Claudius
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Re: Empty/blank login screen

If the issue persists for you even after following all the steps please click on

new_message.png

to create your own topic. Please supply as much information (Windows version, Internet Explorer, content of any error messages you saw...) as possible so we can help you faster.


Keep your Skype up to date
Did my reply answer your question? Accept it as a solution to help others, Thanks.
Claudius
Community Manager
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Kudos: 11910
Posts: 7397
Registered: 22-06-2011
Message 2 of 2 (66,312 Views)
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