Skype works great for 2 years now crashes everytime it launches ??? Help!!

[Xcyber]

Skype has worked perfectly on this computer for 2 years, now all of a sudden everytime it launches it basically crashes. "Skype Has Stopped Working" and then the window displayed basically allows you to either "Close Program" or "Debug", but either button just closes the app. HOW DO I TROUBLESHOOT THIS ???  Here is other pertinent information:

Description

Faulting Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Skype.exe

Application Version: 5.8.0.158

Application Timestamp: 4f4de709

Fault Module Name: StackHash_abcc

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 7551e2d4

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: abcc

Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9

Additional Information 3: abcc

Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Extra information about the problem

Bucket ID: 2869182478

[Hunterstone]

I'm having the exact same problem:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 0.0.0.0
Application Timestamp: 4f4de709
Fault Module Name: Skype.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4f4de709
Exception Code: c0000005
Exception Offset: 001e4f47
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Any time I check for solutions it says Skype isn't updated but I have ensured that it is.  I've also attempted to re-download it and that doesn't work.  Though you might want to try this yourself. 

[Xcyber]

I had already tried all the same things you mentioned....nothing worked.....including uninstalling and downloading and installing latest version.

Thanks for the post.....I don't feel alone on this.........but I gotta get it working because I use it heavily, daily, for work related communications.

[ruwim]

---

Xcyber wrote:

Skype has worked perfectly on this computer for 2 years, now all of a sudden everytime it launches it basically crashes. "Skype Has Stopped Working" and then the window displayed basically allows you to either "Close Program" or "Debug", but either button just closes the app. HOW DO I TROUBLESHOOT THIS ???  Here is other pertinent information:

Description

Faulting Application Path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Skype.exe

Application Version: 5.8.0.158

Application Timestamp: 4f4de709

Fault Module Name: StackHash_abcc

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 7551e2d4

OS Version: 6.1.7601.2.1.0.768.3

Locale ID: 1033

Additional Information 1: abcc

Additional Information 2: abcc8f7853b48d9807d6d51eb1fa5df9

Additional Information 3: abcc

Additional Information 4: abcc8f7853b48d9807d6d51eb1fa5df9

Extra information about the problem

Bucket ID: 2869182478

---

Try to reset Skype settings.

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or OK button. The Windows File Explorer will popup. Locate there a folder with the name Skype. Rename this folder to something different, e.g. Skype_old. Restart Skype.

N.B. If needed, you will still be able to re-establish your call history. All data are still saved in the Skype_old folder.

[ruwim]

---

Hunterstone wrote:

I'm having the exact same problem:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 0.0.0.0
Application Timestamp: 4f4de709
Fault Module Name: Skype.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4f4de709
Exception Code: c0000005
Exception Offset: 001e4f47
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Any time I check for solutions it says Skype isn't updated but I have ensured that it is.  I've also attempted to re-download it and that doesn't work.  Though you might want to try this yourself. 

---

Your issue is quite different. The error messageindicates that Windows is not even able to detect the version of your Skype (Application Version: 0.0.0.0, Fault Module Version: 0.0.0.0). You mayindeed try to update using this installer:

http://download.skype.com/msi/SkypeSetup_5.8.0.158.msi

[Xcyber]

I tried what you described and it still did not work.  It is still behaving as it was.  Do you have any other suggestions?

Thanks