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Casual Adventurer
qt51mel
Posts: 10
Registered: ‎18-12-2011
Accepted Solution

Skype won't work, please help!

I have Windows 7 and recently did an update. Now skype, my gadgets, yahoomail, facebook all won't work. Even my clock will not retain the right time. I have read many forums on what to do, have uninstalled, reinstalled, deleted temp files, restarted my computer, etc. At first I was getting C:\ProgramData\Skype\Apps\login when I tried to login. After many attempts to resolve the issue, now I am just getting a blank blue skype page with no where to log in. Any suggestions please? Thank you!
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Super User
TheUberOverLord
Posts: 12,499
Registered: ‎27-06-2011

Re: Skype won't work, please help!

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Casual Adventurer
qt51mel
Posts: 10
Registered: ‎18-12-2011

Re: Skype won't work, please help!

I had read and tried that from an earlier post but am now getting that blank blue skype screen.
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Novel Adventurer
xxhon3y330xxx
Posts: 2
Registered: ‎18-12-2011

Re: Skype won't work, please help!

mines not working either everyime i sign in and make a call or pick up a call it hangs up or shuts off sasyin shuttind down1!! what sgoin on
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Novel Tourist
star260
Posts: 1
Registered: ‎18-12-2011

Re: Skype won't work, please help!

Getting the beta Skype worked for me! :bigsmile:

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Casual Adventurer
qt51mel
Posts: 10
Registered: ‎18-12-2011

Re: Skype won't work, please help!

Any other suggestions?
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Super User
TheUberOverLord
Posts: 12,499
Registered: ‎27-06-2011

Re: Skype won't work, please help!


qt51mel wrote:
Any other suggestions?

In your case and your case only.

1. Please stop any and all running Skype Client programs on your system.

2. Using your Windows Control Panel Add/Remove Programs uninstall Skype, when prompted to save your history, choose yes.

3. Using Windows File Explorer ("What you use to view files with") do:

%appdata%\skype

If you find a file called shared.xml right click on it and choose delete.

4. If you see a folder for the Skype name in question, click on it, if you see a file called Config.xml right click on it and choose delete.

5. Using the Windows file Explorer enter:

NOTE: If This is a 64 bit system, please look in the program files (x86) folder

%programfiles%

Right click on the Skype folder and choose delete.

6. Please install the normal version using the instructions below:

You can install the current normal release by doing this from the top of this page:

Get Skype -> Windows -> Choose the normal release.

Do you have all Windows updates and updates to any hardware devices by the manufacturers?

 

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Novel Tourist
kennethdotsey
Posts: 1
Registered: ‎18-12-2011

Re: Skype won't work, please help!

simple uninstall it download yahoo messenger and continue to enjoy chat and voice webcam chat with no headaches if something doesn't work such as skype fefuse to be bothered and upset let the boondoggle idiots fix it like it was before microsoft dumbells took it over

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Casual Adventurer
qt51mel
Posts: 10
Registered: ‎18-12-2011

Re: Skype won't work, please help!

I followed those steps and tried to install skype again. It came up with error 2738??? I did install the updates to Windows 7 that my computer prompted me to install....
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Casual Adventurer
qt51mel
Posts: 10
Registered: ‎18-12-2011

Re: Skype won't work, please help!

Now when I sign in it takes me to C:\ProgramData\Skype\Apps\login again ????
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