Skype will not open since upgrade

[GDM]

I am running Windows 7, IE 9 and everything was fine last week - now, after upgrading, as soon as Skype opens - Windows message automatically opens and lets me know that Skype is not working. This is very frustrating.

Please help

[ruwim]

Open Windows Event Viewer -> Custom View -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. You may copy and paste here the text from the General tab.

[GDM]

Faulting application name: Skype.exe, version: 5.10.0.115, time stamp: 0x4ff2e373

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0xd31ef23d

Faulting process id: 0x187c

Faulting application start time: 0x01cd6353eecc03ae

Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Faulting module path: unknown

Report Id: 34304954-cf47-11e1-ac23-24b6fd1fb6c3

[ruwim]

Try first to reset all Skype settings.

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

[tiago_gymmer]

I'm having the same problem since I upgraded the last version 5.10.

When I login there's no menu options and it's not possible to close the session I only can change status (see attachement). Also the only way to close skype is go to adminstration and close the "skype.exe"

I'm using the Windows Xp, INtel core 2 1.83ghz.

[ruwim]

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tiago_gymmer wrote:

I'm having the same problem since I upgraded the last version 5.10.

When I login there's no menu options and it's not possible to close the session I only can change status (see attachement). Also the only way to close skype is go to adminstration and close the "skype.exe"

I'm using the Windows Xp, INtel core 2 1.83ghz.

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Actually, your issue is very different. “Missing toolbar” is a seldom issue happening on some Windows XP installations. Try this solution, which might enable the toolbar.

http://community.skype.com/t5/Windows/I-can-t-view-the-tabs-on-top-of-Skype-window/m-p/543933#M46130

[ChristianO]

I belibe that Skype inserts a virus...

[stopandthink]

I upgraded skype to 5.10 and I don't have login page but a blank page.Any help would be appreciated..Thank you

[tiago_gymmer]

I'l add new post. did what u said and stays the same.

[ruwim]

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stopandthink wrote:

I upgraded skype to 5.10 and I don't have login page but a blank page.Any help would be appreciated..Thank you

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The problem is with your Internet Explorer and JavaScript.

Please, answer first these questions:

What version of Windows are you on? Is it 32-bit or 64-bit?

http://support.microsoft.com/kb/827218

What is the version of Internet Explorer installed on your computer?

In Internet Explorer go to Help -> About Internet Explorer.

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.