Skype shutdown my pc after 4 minutes-videocall

[teo2490]

Windows 7, Skype 5.8

Hi everybody!

I got a problem with Skype for a week. At exactly 4 minutes in a videocall it shutdown automatically my pc! I had 5.5 version and I tried updating to the 5.8 ones, but I still have the same problem! What can I do?

Thanks.

[g4pilut]

It sounds like your CPU may be overheating from processing the video call.

When you're on the video call, start Task Manager, how much CPU are you using?

What type CPU do you have?  Does your PC have a utlity to measure CPU temperature?

After a crash, look in Event Viewer > Custom Views > Administrative Events.  See if there are any errors that happened right before the crash.  Copy and paste and error report that seems related here.

[teo2490]

Thanks for the answer!

I tried installing a Skype old version anda the problem disappeared!

In the event window I found this:

Avviso            14/03/2012 20:52:06  Kernel-PnP     219      (212)

Nome registro: System

Origine:       Microsoft-Windows-Kernel-PnP

Data:          14/03/2012 20:52:06

ID evento:     219

Categoria attività212)

Livello:       Avviso

Parole chiave:

Utente:        SYSTEM

Computer:      Acer-Matteo

Descrizione:

Impossibile caricare il driver \Driver\WUDFRd per il dispositivo USB\VID_147E&PID_1000\5&10cd4b3&0&1.

XML evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9C205A39-1250-487D-ABD7-E831C6290539}" />

    <EventID>219</EventID>

    <Version>0</Version>

    <Level>3</Level>

    <Task>212</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2012-03-14T19:52:06.301229500Z" />

    <EventRecordID>550360</EventRecordID>

    <Correlation />

    <Execution ProcessID="4" ThreadID="52" />

    <Channel>System</Channel>

    <Computer>Acer-Matteo</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="DriverNameLength">35</Data>

    <Data Name="DriverName">USB\VID_147E&amp;PID_1000\5&amp;10cd4b3&amp;0&amp;1</Data>

    <Data Name="Status">3221226341</Data>

    <Data Name="FailureNameLength">14</Data>

    <Data Name="FailureName">\Driver\WUDFRd</Data>

    <Data Name="Version">0</Data>

  </EventData>

</Event>

Errore  14/03/2012 20:52:08  EventLog        6008    Nessuna

Nome registro: System

Origine:       EventLog

Data:          14/03/2012 20:52:08

ID evento:     6008

Categoria attività:Nessuna

Livello:       Errore

Parole chiave: Classico

Utente:        N/D

Computer:      Acer-Matteo

Descrizione:

Precedente arresto del sistema inatteso a 20:50:33 su ‎14/‎03/‎2012.

XML evento:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="EventLog" />

    <EventID Qualifiers="32768">6008</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2012-03-14T19:52:08.000000000Z" />

    <EventRecordID>550345</EventRecordID>

    <Channel>System</Channel>

    <Computer>Acer-Matteo</Computer>

    <Security />

  </System>

  <EventData>

    <Data>20:50:33</Data>

    <Data>‎14/‎03/‎2012</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Data>46702</Data>

    <Data>

    </Data>

    <Data>

    </Data>

    <Binary>DC07030003000E00140032002100DE02DC07030003000E00130032002100DE02600900003C000000010000006009000000000000B00400000100000000000000</Binary>

  </EventData>

</Event>

And I have a Mobile Intel Core 2 Duo T9400 2.53 Ghz. I noticed that temperature raise at about 20°C during a videocall! It sounds like normal?

Thank you very much!

[ruwim]

Do you have a fingerprint device installed on your computer? The error message seems to be related to this device. See this:

http://forum.notebookreview.com/sony/443843-vaio-z-win7-x64-fingerprint-driver-problem.html

I’m not sure if this has anything to do with Skype.