Re: Skype quits unexpectantly when I access any co...

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Skype quits unexpectantly when I access any contact in my contact list.

Running Windoze 7 Home Premium.  32bit machine.  V5.5 Skype.  The application loads OK.  When I select one of my contacts, the application closes.  A friend skyped me two days ago, but I cannot skype anyone.

Accepted Solution

by Tamim

jimficklin wrote:

Running Windoze 7 Home Premium.  32bit machine.  V5.5 Skype.  The application loads OK.  When I select one of my contacts, the application closes.  A friend skyped me two days ago, but I cannot skype anyone.


Download and Reinstall the new Skype 5.7 beta version. See if it helps.

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Check if the issue persists

View solution in original post
jimficklin
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Registered: 06-01-2012
Message 1 of 64 (3,478 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.

I have a similar problem running Windows 7 home premium 64 bit. It is very odd. I can open skype and use the chat window without problems. When I make an audio connection, it connects, but after a few seconds the skype windows seem a bit faded and the connection fails. A dialog box opens that says:  Skype has stopped working (in light blue)

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

 

Some additional details are important. This problem is reproducible by my calling the echo test. This was working without issue a couple of hours ago. If I log onto skype with a different user (on the same machine) I do NOT have the problem.

 

The solutions for "Skype has stopped working" did not seem to help.

macxx
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 06-01-2012
Message 2 of 64 (3,338 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.

I don't get any message informing me that Skype has quit working.  The application just quits abruptly.  Having to sign on with a different user name is unacceptable as a solution.  Since hundreds of people are having this problem, one would think that Skype would address the problem.  Could it be that they are waiting for users to solve the problem for them?  I'm not impressed with this method of "support" and I was a PC Support Tech for 16 years.

jimficklin
Novel Adventurer
Kudos: 6
Posts: 3
Registered: 06-01-2012
Message 3 of 64 (3,320 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.


jimficklin wrote:

Running Windoze 7 Home Premium.  32bit machine.  V5.5 Skype.  The application loads OK.  When I select one of my contacts, the application closes.  A friend skyped me two days ago, but I cannot skype anyone.


Download and Reinstall the new Skype 5.7 beta version. See if it helps.

 

http://www.skype.com/go/getskype-beta-full/

 

If not resolve this issue, then

 

Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Check if the issue persists

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Kudos: 8197
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Registered: 27-09-2011
Message 4 of 64 (3,314 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.


jimficklin wrote:

I don't get any message informing me that Skype has quit working.  The application just quits abruptly.  Having to sign on with a different user name is unacceptable as a solution.  Since hundreds of people are having this problem, one would think that Skype would address the problem.  Could it be that they are waiting for users to solve the problem for them?  I'm not impressed with this method of "support" and I was a PC Support Tech for 16 years.


Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any error messages with timestamp corresponding with Skype crash.

ruwim
Community Ambassador
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Kudos: 7410
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Registered: 27-06-2011
Message 5 of 64 (3,305 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.

I thought I had solved this problem by downloading a previous version.  It worked for a week and now Skype is quitting again. 

Kat418
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 31-12-2011
Message 6 of 64 (3,292 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.


Kat418 wrote:

I thought I had solved this problem by downloading a previous version.  It worked for a week and now Skype is quitting again. 


Please do a Skype reset:

 

1. Ensure that "Show hidden files and folders" is switched on.

Click Start and then Run Type "control folders" and click OK. In the View tab, ensure that Show hidden files and folders is enabled

 

2. Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

3. Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

4. Re-run Skype

 

Check if the issue persists

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8197
Posts: 32360
Registered: 27-09-2011
Message 7 of 64 (3,278 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.

Tamim's full reset (renaming the Skype folder) works for me.
macxx
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 06-01-2012
Message 8 of 64 (3,278 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.

I have had the same problem today. Unfortunately, your solution didn't work. I had already restarted my computer, uninstalled Skype, downloaded the most recent version, and reinstalled it. Still, as soon as I click on the name of a contact, Skype tells me an error has occurred and it quits. :sad:

languageman345
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 07-01-2012
Message 9 of 64 (3,254 Views)

Re: Skype quits unexpectantly when I access any contact in my contact list.

same proulmb

badgeboy3
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 02-01-2012
Message 10 of 64 (3,251 Views)
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