Hi i have a Asus G72GX laptop, and lately ill be on a skype call and then all of a sudden, my computer just freezes up, cant move the mouse, or type anything it just freezes and i have to do a hard reset, when i restart it and it comes back up, it would do it maybe minutes later or hours depending, and ill be logged in on skype, ive tried everything, theres nothing wrong with the memory, ive tried reinstalling windows 7 twice, i also made sure that it didnt run in combablity mode, it would work for a while then it would start doing it again, i was in a call just a hour ago for a good hour and then like 10 minutes after i got off, my computer froozed for a good 30 seconds and then it unfroozed itself, i dont no what else to do, please any help would be appreciated, if you need more info let me and ill give it, please reply ASAP!!! Thank You
If you have the normal Skype version installed, please install the beta version, if you have the beta version installed please install the normal version from Skype.com, please do NOT remove the current Skype installation, install over it.
These instructions have worked for many and is the quickest thing to try to resolve issues such as this.
Also, do you have all Windows updates and updates to any hardware devices by the manufactures?
10-07-2011 05:21 - edited 10-07-2011 05:23
Please try what I suggested in my prior post here, in most cases, it resolves the issue.
If it does not, there are 2 more steps that will.
Ya i was in a skype call for a good 30 mins and it just froozed on me again, the froozed lasted for bout a whole minute, it seemed it got worse with the freezes
10-07-2011 11:42 - edited 10-07-2011 11:43
Please be aware laptops can overheat quickly if their air flow ("Fan, usually on the bottom requires a flat surface to function properly") is restricted or they maintain a high CPU busy rate for long periods of time.
Note you will need to copy/paste the link below in the browser window of your choice:
10-07-2011 11:53 - edited 10-07-2011 11:56
ok i did but the thing is, whenever iam not in a skype call what so ever, my computer has never froozed, its only when iam in a call now when it ever freezes, so i dont think the temperature is causing it cause it would do this if it was hot and its not doing when iam not in a call, so something with skype is causing my pc to freeze for a minute (ive tried other versions by the way but they do the same thing)
10-07-2011 12:09 - edited 10-07-2011 12:11
If this is a video call lasting 20-30 minutes, video is very CPU intensive, which will cause heat.
Generally, what happens when a laptop starts to overheat is that the CPU will step down to 50 percent of the total Ghz speed it could normally do, to try and help things cool down.
However, if you are using something ("Video Call") when this happens, it actually makes it worse, this step down is to avoid the possiblity of melting connections on your motherboad and also of a fire. When the CPU step-down fails to start cooling the laptop, the next thing the laptop does is freeze to protect your motherboard and internals of your laptop.
Desktop based systems rarely have these problems because they have very large fans and alot of open space which allows much more air flow that laptops.
Most laptops are not built to handle CPU busy rates of 60 percent or more for more than 15 minutes. Some actually puchase "Cooling Trays" that have extra large fans in them for the laptop to sit in, if they know they will be pushing their laptop over 60 percent CPU busy on a normal basis.
Of course, it depends on the laptop itself, but you maybe very surprised on how many others maybe having these same freeze issues, with or without Skype, if you do a search using the search engine of your choice using the Make and Model of your laptop:
Make Model overheating
Make Model freeze