Skype instantly crashes when I open it.

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Accepted Solution

Skype instantly crashes when I open it.

As soon as I open skype, it crashes. I have deleted the shared.xml file, I tried renaming the skype folder and having it recreate it when it opens, I did a full uninstall and got rid of all the files, then reinstalled. I even tried going back to a previous version. The first time it crashed, I wasn't doing anything. Skype was just running in the background and it crashed. When I do a new install, it doesn't even go through the installation process it seems. 
This is what it says after it crashes.

Files that help describe the problem:
C:\Users\user\AppData\Local\Temp\WERBDA4.tmp.WERInternalMetadata.xml
C:\Users\user\AppData\Local\Temp\WER55E.tmp.appcompat.txt
C:\Users\user\AppData\Local\Temp\WER58E.tmp.hdmp

 

ruwim
Community Ambassador

Accepted Solution

Most likely the problem is with your Internet Explorer.

 

Try to uninstall IE9 and let Windows to revert to the previous IE8 version.

 

In order to uninstall IE9 you should go to Windows Control Panel -> Program and Features -> View installed updates -> Microsoft Windows -> Windows Internet Explorer 9.

 

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

 

You should also consider to update your Skype to the latest 6.2.0.106 version.

 

http://download.skype.com/msi/SkypeSetup_6.2.0.106.msi

View solution in original post
Leelah
Novel Adventurer
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Posts: 2
Registered: 04-03-2013
Message 1 of 7 (3,178 Views)

Re: Skype instantly crashes when I open it.

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. You may copy and paste here the text from the General tab.

ruwim
Community Ambassador
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Kudos: 6401
Posts: 39664
Registered: 27-06-2011
Message 2 of 7 (3,151 Views)

Re: Skype instantly crashes when I open it.

Faulting application name: Skype.exe, version: 5.11.0.102, time stamp: 0x504e2a28
Faulting module name: mshtml.dll, version: 9.0.8112.16464, time stamp: 0x50ec9c0f
Exception code: 0xc0000005
Fault offset: 0x0024ba23
Faulting process id: 0x14bc
Faulting application start time: 0x01ce18feb6b0c3ba
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\mshtml.dll
Report Id: f6befde0-84f1-11e2-8c8c-f46d040243e3
Leelah
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 04-03-2013
Message 3 of 7 (3,144 Views)

Re: Skype instantly crashes when I open it.

Most likely the problem is with your Internet Explorer.

 

Try to uninstall IE9 and let Windows to revert to the previous IE8 version.

 

In order to uninstall IE9 you should go to Windows Control Panel -> Program and Features -> View installed updates -> Microsoft Windows -> Windows Internet Explorer 9.

 

http://windows.microsoft.com/en-US/windows7/how-do-i-install-or-uninstall-internet-explorer-9

 

You should also consider to update your Skype to the latest 6.2.0.106 version.

 

http://download.skype.com/msi/SkypeSetup_6.2.0.106.msi

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6401
Posts: 39664
Registered: 27-06-2011
Message 4 of 7 (3,140 Views)

Re: Skype instantly crashes when I open it.

Better and more simple solution is to avoid skype 6.22 and install 6.0 version instead. That was the only solution that has worked for me.

 

Internett is full of people complaining that Skype 6.22 makes their computer crash and skype is doing nothing about it...

roony1974
Routine Adventurer
Kudos: 1
Posts: 17
Registered: 07-12-2012
Message 5 of 7 (2,830 Views)

Re: Skype instantly crashes when I open it.

Thanks very much. I had the same problem and your fix has worked. Thanks again!

flammen_panzer
Novel Tourist
Kudos: 0
Posts: 1
Registered: 21-03-2013
Message 6 of 7 (2,403 Views)

Re: Skype instantly crashes when I open it.

The only link I could finda ANYWHERE to the old program. THANK YOU THANK YOU THANK YOU. Crashing problem with latest version start fixed by downgrading!!!!!!
Davidinflorida
Casual Tourist
Kudos: 0
Posts: 1
Registered: 29-04-2013
Message 7 of 7 (1,861 Views)
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