Skype has stopped working

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

Skype has stopped working

I have tried everything, and whenever I open skype it logs in and says 
"Skype has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is possible"

 

I tried other fixes found on the forum, but nothing has seemed to work. I need help :sad:

 

Here is the Event Viewer:

 

- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-08-20T20:06:57.000Z" />
<EventRecordID>37666</EventRecordID>
<Channel>Application</Channel>
<Computer>JJM-PC</Computer>
<Security />
</System>
- <EventData>
<Data>Skype.exe</Data>
<Data>6.7.0.102</Data>
<Data>51f0d990</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>0d1ad060</Data>
<Data>1964</Data>
<Data>01ce9de0c97e8430</Data>
</EventData>
</Event>
jjm28
Novel Adventurer
Kudos: 2
Posts: 3
Registered: 21-08-2013
Message 1 of 56 (7,451 Views)

Re: Skype has stopped working

Try first to reset all Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.

 

Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.

 

Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7419
Posts: 36817
Registered: 27-06-2011
Message 2 of 56 (7,437 Views)

Re: Skype has stopped working

Many thanks for the advise and Skype is working a lot better now although it still does crash from time to time. I don't use it very often. I am now having problems with my webcam which keeps crashing mid video call. When I unclick the webcam button and reclick it works again. Do you have any ideas to stop this happening?

jjm28
Novel Adventurer
Kudos: 2
Posts: 3
Registered: 21-08-2013
Message 3 of 56 (7,413 Views)

Re: Skype has stopped working

Try to uninstall the currently installed version and install the older 6.1.0.129 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.1.0.129.msi

 

After installing this version, make sure to disable the Automatic updates:

 

Tools -> Options -> Advanced -> Automatic updates ->Turn off automatic updates

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7419
Posts: 36817
Registered: 27-06-2011
Message 4 of 56 (7,406 Views)

Re: Skype has stopped working

Working well now. Thanks for your help

jjm28
Novel Adventurer
Kudos: 2
Posts: 3
Registered: 21-08-2013
Message 5 of 56 (7,389 Views)

Re: Skype has stopped working

I tried this. Still won't work. Still says windows is having a problem and is closing down. Please help!

ButILOOKGood
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 06-11-2013
Message 6 of 56 (6,681 Views)

Re: Skype has stopped working


ButILOOKGood wrote:

I tried this. Still won't work. Still says windows is having a problem and is closing down. Please help!


What version of Windows are you on (XP, Vista, Windows 7)?

 

Open Windows Event Viewer and look for recent error messages with timestamp corresponding to Skype crash.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7419
Posts: 36817
Registered: 27-06-2011
Message 7 of 56 (6,677 Views)

Re: Skype has stopped working

This didn't work either. :sad:

ButILOOKGood
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 06-11-2013
Message 8 of 56 (6,673 Views)

Re: Skype has stopped working

Windows 7

 

Activation context generation failed for "C:\Program Files (x86)\Adobe\Acrobat 9.0\Designer 8.2\FormDesigner.exe".Error in manifest or policy file "" on line . A component version required by the application conflicts with another component version already active. Conflicting components are:. Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest. Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

ButILOOKGood
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 06-11-2013
Message 9 of 56 (6,671 Views)

Re: Skype has stopped working

Windows 7

 

Faulting application name: Skype.exe, version: 6.1.0.129, time stamp: 0x50ec1757
Faulting module name: Flash.ocx, version: 6.0.29.0, time stamp: 0x3cc47d54
Exception code: 0xc0000005
Fault offset: 0x00054564
Faulting process id: 0xb4c
Faulting application start time: 0x01cedb2205af9e17
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWow64\macromed\flash\Flash.ocx
Report Id: 4a94c6d1-4715-11e3-804b-001fc66f7ffb

ButILOOKGood
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 06-11-2013
Message 10 of 56 (6,660 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling