Skype has stopped working - message on windows 8.1...

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

Skype has stopped working - message on windows 8.1 desktop version

This error message comes out everytime I start the desktop version...

The app from windows store though works , but I do not enjoy using it at all... the desktop client was always far better. 

The problem rose when I upgraded my windows 8 to 8.1 , and since then the desktop client is always forced to close with a message that it has stopped working.

I did a few things that I found reading through posts where people were looking for help with their skype issues:

uprgraded my graphics card
disabled my integrated webcamera
uninstalled java
installed older skype versions

tried to rename the roaming skype directory to old_skype
disabled automatic updates

 

but... once again i'm helpless, and it seems that none of those solutions I found is at least a bit helpful for me... 

I'm pretty much desperate ( I apologize if I did write my post into the wrong place)

hope someone can help me
 

Jay2Jay
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 09-11-2013
Message 1 of 43 (28,491 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6939
Posts: 44253
Registered: 27-06-2011
Message 2 of 43 (28,484 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

I hope I did it right... 


Log Name: Application
Source: Application Error
Date: 11/9/2013 1:30:41 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jay
Description:
Faulting application name: Skype.exe, version: 6.1.0.129, time stamp: 0x50ec1757
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x4c8a0b9a
Faulting process id: 0x1944
Faulting application start time: 0x01cedce2d997f97b
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: unknown
Report Id: 2974515b-48d6-11e3-bebe-2089845769fe
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-09T00:30:41.000000000Z" />
<EventRecordID>13956</EventRecordID>
<Channel>Application</Channel>
<Computer>Jay</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.1.0.129</Data>
<Data>50ec1757</Data>
<Data>unknown</Data>
<Data>0.0.0.0</Data>
<Data>00000000</Data>
<Data>c0000005</Data>
<Data>4c8a0b9a</Data>
<Data>1944</Data>
<Data>01cedce2d997f97b</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>unknown</Data>
<Data>2974515b-48d6-11e3-bebe-2089845769fe</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

Jay2Jay
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 09-11-2013
Message 3 of 43 (28,477 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

There have been several examples showing that Skype 6.1.0.129 version doesn’t work with Windows 8.1. Try now to update your Skype to the 6.9.0.106 version using this msi-installer:

 

http://download.skype.com/msi/SkypeSetup_6.9.0.106.msi

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6939
Posts: 44253
Registered: 27-06-2011
Message 4 of 43 (28,470 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

installed it but it ended with the same result

Log Name: Application
Source: Application Error
Date: 11/9/2013 2:38:22 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Jay
Description:
Faulting application name: Skype.exe, version: 6.9.0.106, time stamp: 0x524bef36
Faulting module name: msvcrt.dll, version: 7.0.9600.16384, time stamp: 0x52158ff5
Exception code: 0xc0000005
Fault offset: 0x0000b1b0
Faulting process id: 0x1184
Faulting application start time: 0x01cedcec36b1e08d
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\WINDOWS\SYSTEM32\msvcrt.dll
Report Id: 9dfbe0e3-48df-11e3-bebe-2089845769fe
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-11-09T01:38:22.000000000Z" />
<EventRecordID>13989</EventRecordID>
<Channel>Application</Channel>
<Computer>Jay</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>6.9.0.106</Data>
<Data>524bef36</Data>
<Data>msvcrt.dll</Data>
<Data>7.0.9600.16384</Data>
<Data>52158ff5</Data>
<Data>c0000005</Data>
<Data>0000b1b0</Data>
<Data>1184</Data>
<Data>01cedcec36b1e08d</Data>
<Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\msvcrt.dll</Data>
<Data>9dfbe0e3-48df-11e3-bebe-2089845769fe</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>



Jay2Jay
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 09-11-2013
Message 5 of 43 (28,464 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6939
Posts: 44253
Registered: 27-06-2011
Message 6 of 43 (28,461 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

I have exactly the same problem have tried everything to cure it like you have. It needs another update from Microsoft. Even my Skype App wil not load. I am using the latest skype on the desktop but have to restart it every 20 minutes. Still waiting for a cure.

 

Bob.

bobby75
Novel Tourist
Kudos: 1
Posts: 1
Registered: 29-11-2013
Message 7 of 43 (26,961 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

Re-installing .NET 3.5 helped in my case ! 

Thank you so much for helping me out with this one, I appreciate the help ! 


Jay2Jay
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 09-11-2013
Message 8 of 43 (26,878 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version

How can I reinstall the .Net framework 3.5, I can only turn it on or off...

Please help!

Mihnea1809
Casual Adventurer
Kudos: 0
Posts: 5
Registered: 16-12-2013
Message 9 of 43 (23,409 Views)

Re: Skype has stopped working - message on windows 8.1 desktop version


Mihnea1809 wrote:

How can I reinstall the .Net framework 3.5, I can only turn it on or off...

Please help!


What error messages have you received in Windows Event Viewer when Skype crashed?

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6939
Posts: 44253
Registered: 27-06-2011
Message 10 of 43 (23,399 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling