Skype desktop windows 8.1

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Skype desktop windows 8.1

Hello,

I instaled latest version of skype desktop on windows 8.1 and crash everytime on startup of skype. On windows 8 work fine for me. I  try compatibilty mode but the same and try to install older version but nothing.

Have someone problem  in win 8.1 to?

mido31337
Novel Tourist
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Registered: 30-09-2013
Message 1 of 54 (25,817 Views)

Re: Skype desktop windows 8.1

I had the same issue ... desktop Skype would crash ... even with just trying to test with the echo test service.

 

I got the problem fixed by downloading and installing a beta video driver from Intel (I have the Intel HD Graphics 5000 in my sony vaio duo 13). See: https://communities.intel.com/docs/DOC-21232. This is the driver for the Intel Iris and HD Graphics.  

 

Now Skype desktop works, but only connects to the rear camera; it does not find the front camera at all.

 

Note that it wasn't only Skype desktop that crashed ... Visual Studio 2012 crashed on startup, and so did Quickbooks 2011.  Installing the beta Win 8.1 video driver from Intel fixed the issue, and those apps no longer crash.

 

Now ... how can I get Skype desktop to recognize my front camera? It worked fine before upgrading to Windows 8.1. Modern Skype for Windows 8.1 finds and uses the front camera just fine. Crazy.

 

Roy

BabbleBits
Casual Adventurer
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Registered: 02-10-2013
Message 2 of 54 (25,792 Views)

Re: Skype desktop windows 8.1

I have installed win 8.1 pro update yesterday, since that my skype for desktop doesnt start. I try to reinstal it for several times, but problem was the same. It comes with typical win message "program skype has stop working". I dont know, what to do. Please give me some feedback, thanks. 

MarsShalL
Casual Adventurer
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Registered: 19-10-2013
Message 3 of 54 (25,529 Views)

Re: Skype desktop windows 8.1


MarsShalL wrote:

I have installed win 8.1 pro update yesterday, since that my skype for desktop doesnt start. I try to reinstal it for several times, but problem was the same. It comes with typical win message "program skype has stop working". I dont know, what to do. Please give me some feedback, thanks. 


Open Windows Event Viewer -> Custom Views -> Administrative Events. Look for any recent error messages with timestamp corresponding to Skype crash. Copy and paste here the text from the General tab.

ruwim
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Message 4 of 54 (25,523 Views)

Re: Skype desktop windows 8.1

Názov chybujúcej aplikácie: Skype.exe, verzia: 6.7.59.102, časová značka: 0x51f0e4c4
Názov chybujúceho modulu: msvcrt.dll, verzia: 7.0.9600.16384, časová značka: 0x52158ff5
Kód výnimky: 0xc0000005
Odstup chyby: 0x0000b1b0
Identifikácia chybujúceho procesu: 0x8e8
Čas spustenia chybujúcej aplikácie: 0x01ceccb6324fee99
Cesta chybujúcej aplikácie: C:\Program Files (x86)\Skype\Phone\Skype.exe
Cesta chybujúceho modulu: C:\WINDOWS\SYSTEM32\msvcrt.dll
Identifikácia hlásenia: 7179ee06-38a9-11e3-be8b-6817297921cd
Celé meno chybujúceho balíka:
Identifikácia chybujúcej aplikácie vzhľadom na balík:

MarsShalL
Casual Adventurer
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Registered: 19-10-2013
Message 5 of 54 (25,506 Views)

Re: Skype desktop windows 8.1

Have you made sure that all your drivers, incl. webcam, graphic card and sound card, are updated to version compatible with 8.1?

 

You may also run the DirectX diagnostics tool.

 

Go to Windows Start and in the Run box type dxdiag.exe and press the OK button. This will start the DirectX diagnostics program. Run this diagnostics and save the results to a file. Please, attach this file to your post.

 

Be aware that you will have to zip this file before attaching it here.

ruwim
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Message 6 of 54 (25,489 Views)

Re: Skype desktop windows 8.1

I just update win 8.1, no driver already. 

 

Here is report from DxDiag ..

MarsShalL
Casual Adventurer
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Registered: 19-10-2013
Message 7 of 54 (25,483 Views)

Re: Skype desktop windows 8.1


MarsShalL wrote:

I just update win 8.1, no driver already. 

 

Here is report from DxDiag ..


Look for driver updates here:

 

http://support.lenovo.com/en_US/downloads/default.page?

 

You may also try to update your Skype to the currently latest 6.9.0.106 version using this msi-installer.

 

http://download.skype.com/msi/SkypeSetup_6.9.0.106.msi

ruwim
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Message 8 of 54 (25,452 Views)

Re: Skype desktop windows 8.1

I try to instal skype from MSI installer, still the same problem.

 

I try to reinstal my lenovo driver, audio, webcam, graphics and so one, still the same problem. 

 

 

MarsShalL
Casual Adventurer
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Registered: 19-10-2013
Message 9 of 54 (25,423 Views)

Re: Skype desktop windows 8.1

Update: I did finaly get Skype Desktop on Windows 8.1 to recognize my front camera. I had to go to device manager, find the camera, then right-click to uninstall it.  After a reboot, the camera re-installed itself and Skype Desktop recognized it.

 

Also, an update from Sony for my Vaio came out on 10/17 that indicated it was an update driver for the front camera. I installed it (even though I had already gotten the camera to work), and Skype Desktop continued to work properly with the front camera on Windows 8.1.

 

Roy

BabbleBits
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Registered: 02-10-2013
Message 10 of 54 (25,369 Views)
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