Re: Skype crashes when i make a call. Fix it

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

Skype crashes when i make a call.

Im on windows 7 and skype constantly crashes whenever i make a call usally 3-5 seconds in. Ive have already tried cleaning the folder and the compaliablity modes.

 

This is the event data from event viewer. Please help

Skype.exe
5.5.59.124
4e96c098
KERNELBASE.dll
6.1.7601.17651
4e211319
0eedfade
0000b9bc
e7c
01cca72c8307f27c
C:\Program Files (x86)\Skype\Phone\Skype.exe
C:\Windows\syswow64\KERNELBASE.dll
c697823c-131f-11e1-a04f-003067965269

poggi21
Novel Tourist
Kudos: 1
Posts: 1
Registered: 20-11-2011
Message 1 of 45 (16,097 Views)

Re: Skype crashes when i make a call.

Having the same problem with windows shutting down a call at about 4 seconds into a call. Tried all the recommended proceedures to no avail.

Faulting application name: Skype.exe, version: 5.6.59.110, time stamp: 0x4e96c2e0
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e211319
Exception code: 0x0eedfade
Fault offset: 0x0000b9bc
Faulting process id: 0x23b0
Faulting application start time: 0x01cca72d770270fd
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\syswow64\KERNELBASE.dll
Report Id: eae4a3a9-1320-11e1-a253-f75df78a1617

tengu
Novel Adventurer
Kudos: 1
Posts: 3
Registered: 20-11-2011
Message 2 of 45 (15,974 Views)

Re: Skype crashes when i make a call.

Hi, I just had the same problem and found a fix!

 

http://superuser.com/questions/288937/my-skype-keeps-on-crashing-when-i-run-skype-and-try-to-login

 

go to this website and it will give you all the directions you need. hope i could help! :happy:

cinacole
Novel Tourist
Kudos: 3
Posts: 1
Registered: 20-11-2011
Message 3 of 45 (15,878 Views)

Re: Skype crashes when i make a call.

No go for me. I've reinstalled (twice) both overtop, and clean. I've deleted shared.xml. The funny thing is Skype was working fine a few days ago, then a friend of mine began experiencing it on his computer, could not fix it, and finally had to install on another machine. A few days later, I began getting it. I'm using the latest version of Skype 5.5.59.124. I've changed nothing, didn't even reboot the machine..didn't unplug the headset, nothing. It just started one day. Windows 7 x64.

Peerless_Girl
Novel Tourist
Kudos: 2
Posts: 1
Registered: 21-11-2011
Message 4 of 45 (15,552 Views)

Re: Skype crashes when i make a call. Fix it

Repost:
To the guy/girl who made this Thank you, but you forgot one part.
1. Open Run
2. Type
%appdata%\Skype  
From here you will go to skype folder (FolderRoaming)
3. Find the file named Shared.xml, and the Shared.lck , then delete them.
4. Log on to skype again, it should work normally.
5. If that does not work, go back and check again to make sure the files still aren't there.
 
Good luck all.
xjerzeyx
Novel Adventurer
Kudos: 5
Posts: 4
Registered: 21-11-2011
Message 5 of 45 (15,537 Views)

Re: Skype crashes when i make a call.

thanks it worked
Arthur9298
Novel Tourist
Kudos: 1
Posts: 1
Registered: 21-11-2011
Message 6 of 45 (15,524 Views)

Re: Skype crashes when i make a call. Fix it

This worked for me, but make sure you empty your recycle bin before trying to open skype or else you will have to redo the delete.
tlmiller1
Novel Tourist
Kudos: 0
Posts: 1
Registered: 21-11-2011
Message 7 of 45 (15,481 Views)

Re: Skype crashes when i make a call. Fix it

Everytime I detele them and empty out my recycle bin,they reappear! ):
coconut
Novel Tourist
Kudos: 0
Posts: 1
Registered: 18-12-2011
Message 8 of 45 (14,563 Views)

Re: Skype crashes when i make a call. Fix it

I get the same problem :@
Oldpknight
Novel Tourist
Kudos: 0
Posts: 1
Registered: 26-12-2011
Message 9 of 45 (13,712 Views)

Re: Skype crashes when i make a call. Fix it

worked for me, took all of 5 seconds and no re-install required
filbert
Novel Tourist
Kudos: 0
Posts: 1
Registered: 10-01-2012
Message 10 of 45 (10,391 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling