Hi Team,
I have been asked to create a new thread for my problem.
We are experiencing a problem with SPYPE where the application will crash as soon as you login to the application.
I have uninstalled and re-installed the application. I have renamed %appdata%\Roaming\Skype to %appdata%\Roaming\Old_Skype and restarted the application with no affect to the problem at all.
I am the IT administrator for our business of aproximately 100 users with the following SOE:
Windows 7 SP1 32 bit OS
Internet Explorer 9 (version: 9.0.8112.16421)
MS Office Professional 2010
MS Security Essentials
(Security Essentials Version: 2.1.1116.0, Antimalware Client Version: 3.0.8402.0, Engine Version: 1.1.8101.0)
PC Tools Threatfire version 4.7.0.17
SKYPE version 5.8.0.156
Here is the event log of the crash:
Log Name: Application Source: Application Error Date: 5/03/2012 10:28:25 AM Event ID: 1000 Task Category: (100) Level: Error Keywords: Classic User: N/A Computer: AU-NS2-NB-078.ciberanz.corp Description: Faulting application name: Skype.exe, version: 5.8.0.156, time stamp: 0x4f3bb389 Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec49b60 Exception code: 0xc0000005 Fault offset: 0x0006ff37 Faulting process id: 0x1f90 Faulting application start time: 0x01ccfa5e70829ba7 Faulting application path: C:\Program Files\Skype\Phone\Skype.exe Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: bcf6b3a0-6651-11e1-ae04-78dd08b7ae4f Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2012-03-04T23:28:25.000000000Z" /> <EventRecordID>6974</EventRecordID> <Channel>Application</Channel> <Computer>AU-NS2-NB-078.ciberanz.corp</Computer> <Security /> </System> <EventData> <Data>Skype.exe</Data> <Data>5.8.0.156</Data> <Data>4f3bb389</Data> <Data>ntdll.dll</Data> <Data>6.1.7601.17725</Data> <Data>4ec49b60</Data> <Data>c0000005</Data> <Data>0006ff37</Data> <Data>1f90</Data> <Data>01ccfa5e70829ba7</Data> <Data>C:\Program Files\Skype\Phone\Skype.exe</Data> <Data>C:\Windows\SYSTEM32\ntdll.dll</Data> <Data>bcf6b3a0-6651-11e1-ae04-78dd08b7ae4f</Data> </EventData> </Event>
