Skype crashes every time I open it! Help?

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Accepted Solution

Skype crashes every time I open it! Help?

So I woke up this morning, and logged in to my user and it started skype as usually.

Then suddenly i get the normal windows error saying Skype has stopped responding.

The strange part is, after a few tries of trying to open skype, i let the error message stay there and Skype worked just fine. But when i pressed "Don't send" or "Send error report", It closed skype. What could be the cause of this?

Accepted Solution

by ruwim

Try to reset all Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

View solution in original post
Nixumoi
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 20-07-2012
Message 1 of 16 (3,587 Views)

Re: Skype crashes every time I open it! Help?

Open Windows Event Viewer and look for any recent error messages with timestamp corresponding to Skype crash

ruwim
Community Ambassador
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Kudos: 7415
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Registered: 27-06-2011
Message 2 of 16 (3,581 Views)

Re: Skype crashes every time I open it! Help?

Okay so i found quite many from this "morning" (I wake up quite late).

I added the first as a Attachment.

 

Here is the text 

Spoiler
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 6b 79   ure  sky
0018: 70 65 2e 65 78 65 20 35   pe.exe 5
0020: 2e 31 30 2e 30 2e 31 31   .10.0.11
0028: 35 20 69 6e 20 75 72 6c   5 in url
0030: 6d 6f 6e 2e 64 6c 6c 20   mon.dll
0038: 38 2e 30 2e 36 30 30 31   8.0.6001
0040: 2e 31 39 32 35 38 20 61   .19258 a
0048: 74 20 6f 66 66 73 65 74   t offset
0050: 20 30 30 30 33 65 35 34    0003e54
0058: 32 0d 0a                  2..    

 

Nixumoi
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 20-07-2012
Message 3 of 16 (3,576 Views)

Re: Skype crashes every time I open it! Help?

Is your Internet Explorer working? Can you browse the web using your IE. Note that even if you are using another browser, Skype is using Internet Explorer installed on your computer.

ruwim
Community Ambassador
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Kudos: 7415
Posts: 36807
Registered: 27-06-2011
Message 4 of 16 (3,568 Views)

Re: Skype crashes every time I open it! Help?

Yes, my Internet Explorer is working just fine. No problems at all with it.

Nixumoi
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 20-07-2012
Message 5 of 16 (3,564 Views)

Re: Skype crashes every time I open it! Help?

Try to reset all Skype settings.

 

Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata%, press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Restart Skype.

 

N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7415
Posts: 36807
Registered: 27-06-2011
Message 6 of 16 (3,558 Views)

Re: Skype crashes every time I open it! Help?

Thank you very much! I renamed it to something inappropriate, and suddenly it started working! Kudos for you. (Y)

Nixumoi
Novel Adventurer
Kudos: 0
Posts: 4
Registered: 20-07-2012
Message 7 of 16 (3,551 Views)

Re: Skype crashes every time I open it! Help?

After getting back on Skype after many many months not having used the service - it worked twice - and then every time for the past week the message - "Skype home unavailable" - keeps coming up when I've logged in and I haven't been able to use the service - I tried to make a number of adjustments - reloaded the software - searched for all available software updates, etc, etc - but the same - "Skype home unavailable" message keeps coming up - what might be the problem !?

 

kerrbomichaelb
Novel Tourist
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Registered: 21-07-2012
Message 8 of 16 (3,393 Views)

Re: Skype crashes every time I open it! Help?

Home version will nopt connect.  I reloaded skype on my computer after purging it (I think), registered again.  Now it indicates that skype can not connect.  No clue what to do next.

nick_despo
Novel Tourist
Kudos: 1
Posts: 1
Registered: 21-07-2012
Message 9 of 16 (3,326 Views)

Re: Skype crashes every time I open it! Help?

am having the same problem icant connect to my skype in my new laptop why?
hinde2
Novel Tourist
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Posts: 1
Registered: 21-07-2012
Message 10 of 16 (3,323 Views)
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