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Novel Tourist
rawskittles
Posts: 1
Registered: ‎20-04-2012

Skype crashes as soon as I load it up.

Hi, 

been having an issue with my skype only just today. Seems tjust crashes as soon as I load it up. Looked around online and the fixes that have been provided ( delete certain files within the %appdata%/skype and reinstalling) but to no avail. I'm using windows 7 64 bit 

 

Here's the problem details: 

Problem Event Name: APPCRASH
Application Name: Skype.exe
Application Version: 5.9.0.114
Application Timestamp: 4f7d7616
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Fault Module Timestamp: 4cc7ab86
Exception Code: c0000005
Exception Offset: 0002f368
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
Additional Information 1: 9d45
Additional Information 2: 9d4531038a17d0a1f89b62aca5c2f529
Additional Information 3: 9f24
Additional Information 4: 9f24e58bae2f79254c619e4bbebd4372

 

and in the event viewer this is what appeared

Faulting application name: Skype.exe, version: 5.9.0.114, time stamp: 0x4f7d7616
Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
Exception code: 0xc0000005
Fault offset: 0x0002f368
Faulting process id: 0x858
Faulting application start time: 0x01cd1f102072f72c
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll

 

 

 

any help would be appreciated thanks

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Super User
ruwim
Posts: 23,457
Registered: ‎27-06-2011

Re: Skype crashes as soon as I load it up.

Try first to update your Windows 7 to Service Pack 1.

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