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Novel Tourist
sshkoukani
Posts: 1
Registered: ‎08-12-2011

Skype crashed and now video not working

Hi, my skype recently crashed 3 or 4 times in a row telling me it has not responded and that I had to close the program, I found the error message and I will paste it below. After this happened my video is not working anymore, I'm told it is in slow motion and not fitting the audio. I reinstalled but it didnt solve my problem. Here is the error message:

 

Log Name: Application
Source: Application Error
Date: 08/12/2011 16:06:42
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Samir-PC
Description:
Faulting application name: Skype.exe, version: 5.5.0.124, time stamp: 0x4e96a02b
Faulting module name: KERNELBASE.dll, version: 6.1.7601.17651, time stamp: 0x4e2111c0
Exception code: 0x0eedfade
Fault offset: 0x0000d36f
Faulting process id: 0x1740
Faulting application start time: 0x01ccb5bae3bd6118
Faulting application path: C:\Program Files\Skype\Phone\Skype.exe
Faulting module path: C:\windows\system32\KERNELBASE.dll
Report Id: 3bf0c07a-21ae-11e1-9099-0024545e93fc
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2011-12-08T15:06:42.000000000Z" />
<EventRecordID>46360</EventRecordID>
<Channel>Application</Channel>
<Computer>Samir-PC</Computer>
<Security />
</System>
<EventData>
<Data>Skype.exe</Data>
<Data>5.5.0.124</Data>
<Data>4e96a02b</Data>
<Data>KERNELBASE.dll</Data>
<Data>6.1.7601.17651</Data>
<Data>4e2111c0</Data>
<Data>0eedfade</Data>
<Data>0000d36f</Data>
<Data>1740</Data>
<Data>01ccb5bae3bd6118</Data>
<Data>C:\Program Files\Skype\Phone\Skype.exe</Data>
<Data>C:\windows\system32\KERNELBASE.dll</Data>
<Data>3bf0c07a-21ae-11e1-9099-0024545e93fc</Data>
</EventData>
</Event>

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Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Skype crashed and now video not working

There can be several things causing that particular crash.  What I'd suggest you try first, to fix it, is beta version 5.7.0.123.  You can get it here:

 

www.skype.com/go/getskype-beta

 

 

 




Please note: I do not respond to requests for help via Private Message.
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Novel Tourist
serunjogi
Posts: 1
Registered: ‎12-01-2012

Re: Skype crashed and now video not working

My Skype is not working at all. I can not access to my Skype already 2 days now. Could you hep me out?

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