Skype cannot connect

[brendahubsher]

I cannot connect to skype, although I can connect to the skype page.  I have changed my password, and when i submit, the connection icon comes up (circle thing spinning and spinning) but it doesnt connect.  I am on a laptop, using chrome browser.  I have windows 7 operating system.

[mizzholt2]

Same problem as MANY others....Laptop, enter skype sign-in, thing loads and loads and loads for about another 30 minutes then it says Skype cannot connect.  You would think with this happening to almost everyone they would have found a way to fix this Major issue.  I have relatives like everyone else I want to and some I need to talk to.  If you have a Smart suggestion then PLEASE inform me A soon as you can....Thanks

Mizzholt2

[TheUberOverLord]

Please follow these Steps:

1. Only do Step 1 if you are on WIN7:

Stop Skype.

Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.

Try to launch Skype.

2. If Step 1 fails or you are NOT using WIN7 do:

Open an Internet Explorer browser, and go to msn.com, what happens?

If it fails, Please do the instructions below. Using your Windows Control Panel, please do:

Internet Options -> Advanced Tab Please click the "Reset" button.

Then, Go to the Connections Tab.

Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.

Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?

[mizzholt2]

I can get to msn.com really easily...no problems.

[TheUberOverLord]

Great.

Please copy/paste the link below into the browser window of your choice, choose run/open when prompted:

skype.com/go/getskype-msi

Any difference?

[mizzholt2]

Um

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 The following applications are using files that need to be updated by this setup.  Close the application. the application is Skype (with the process ID in parentheses)

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........Help!

[TheUberOverLord · Accepted solution]

Please re-boot and try again.

[mizzholt2]

Skype hasn't been uninstalled during these steps was it suppose to be?

[TheUberOverLord]

No, try to overlay on what is there, for now.

[mizzholt2]

It worked thatnks SOOOOO much!!  I re-booted the computer, and tried the wizard program again and it worked succesfully!!!!  Thank you for the quick and Amazing help!!!:smileyhappy: