Skype can't find my webcam

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Skype can't find my webcam

My Logitec webcam has worked for several years.  Suddenly, it is not recognized by Skype.

 

I am running Windows 7 on a PC.  Webcam appears on Control Panel, Devices list and appropriate drivers are present.  Two days ago, video failed to operate.  In Skype Tools  - Options - Video settings, message came up: "Skye cannot find webcam.,,,"  This is inconsistent with the presence in the device list.  Where do I go now?

sanderr
Novel Adventurer
Kudos: 7
Posts: 4
Registered: 25-09-2012
Message 1 of 21 (41,884 Views)

Re: Skype can't find my webcam

Are you running the 32-bit or 64-bit version of Windows?

What is your Webcam Model?

 

try deleting the config.xml file

http://community.skype.com/t5/Windows/I-have-to-restart-my-skype-before-other-people-can-hear-me/m-p...

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6511
Posts: 32360
Registered: 27-09-2011
Message 2 of 21 (41,874 Views)

Re: Skype can't find my webcam

32-bit
Logitech HD Webcam C270
sanderr
Novel Adventurer
Kudos: 7
Posts: 4
Registered: 25-09-2012
Message 3 of 21 (41,869 Views)

Re: Skype can't find my webcam

You can try to uninstall the device driver for your webcam and you can manually disable automatic Windows update for drivers.

 

After that try to install your Logitech driver again along with your webcam and see if it works as windows will not automatically go on the net to look for drivers or preconfigured drivers.

 

Press WINKEY+R

type gpedit.msc

 

In the Local Group Policy Editor navigate to,

 

Computer Configuration >> Administrative Templates >> System >> Driver Installation

 

Now from the right sidebar open the key named "Turn Off Windows Update Device Driver Search Prompt" and select Enabled and click OK. (You can disable it after the troubleshooting)

 

gpeturnoffwu.PNG

 

Restart your computer.

 

Now, Unplug the webcam

 

Click Start, type devmgmt.msc and press enter.

Locate the  Logitech HD Webcam C270

Right click on the device and select uninstall

Also place a check mark beside the option "delete driver files for the device"

Uninstall additional software from the Control Panel.

Restart your computer.

 

Install the Logitech HD Webcam C270 driver with this link: (Select Full Installer)

http://www.logitech.com/en-gb/support/webcams/hd-webcam-c270?section=downloads&bit=&osid=14

 

Once prompted plug-in the webcam

 

Run Skype.

 

any improvement?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6511
Posts: 32360
Registered: 27-09-2011
Message 4 of 21 (41,867 Views)

Re: Skype can't find my webcam

Tried the delete config file recco.
Entering "%appdata%\skype" in seach box did not open that file. It opened a window with a long list of files, none of them "config.xml",
sanderr
Novel Adventurer
Kudos: 7
Posts: 4
Registered: 25-09-2012
Message 5 of 21 (41,866 Views)

Re: Skype can't find my webcam

Under %appdata%\skype directory, open your SkypeUserName folder

and remove Config.xml file first

Run Skype. If still the error persists, then follow the instructions on my previous post

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6511
Posts: 32360
Registered: 27-09-2011
Message 6 of 21 (41,864 Views)

Re: Skype can't find my webcam

Am running 32-bit Windows 7

Logitec HD C270

Cannot find config.xml file

 

sanderr
Novel Adventurer
Kudos: 7
Posts: 4
Registered: 25-09-2012
Message 7 of 21 (41,860 Views)

Re: Skype can't find my webcam

Ensure that "Show hidden files and folders" is switched on.

http://windows.microsoft.com/en-US/windows7/Show-hidden-files

 

config.PNG

 

Change My Name to Your Name.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 6511
Posts: 32360
Registered: 27-09-2011
Message 8 of 21 (41,856 Views)

Re: Skype can't find my webcam

skype cant find my webcam

lanitha
Casual Tourist
Kudos: 0
Posts: 1
Registered: 07-04-2013
Message 9 of 21 (35,684 Views)

Re: Skype can't find my webcam

hi

Skype can't find my webcam 

I bought a A4tech full hd web cam its working correctly with his program IM magician but skype can*t fint it

 

I am running Windows 7 on a PC.  Webcam appears on Control Panel, Devices list and appropriate drivers are present. 

zsolti368
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 07-04-2013
Message 10 of 21 (35,614 Views)
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