Re: Skype can't connect

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Accepted Solution

Skype can't connect

Dear Sir,

For the last 2-3 days i have been facing problem of no connectivity- I am putting my ID and Pass Word correctly same as that in the usual manner. Several times I have refreshed my account but failed to achieve the resul i.e connectivity. The remarks are found on top like this = Skype can't connect. Kindly solve the problem so that I may be connected to the system facilitated by you in a routine manner.

 

A Seniour Cittizen using Skype for the last several months, I have the service excellent. connectivity veery good- helpdul more the persons like me of senior in age. Quite helpfu all the times-rather informative direct and indirect both ways.

In a nut shell, a very good service being provided by the cconcerned management efficiently.  Thanks in anticipation.    ---    Syed Iqbal Hussain

Accepted Solution

by Tamim

Do you have any other security programs installed on your computer? i.e. malwarebytes

 

try to reset your browser settings.

 

Here is a Mr. FixIT:

 

How to reset Internet Explorer settings

 

Run This.

 

Check your Firewall / Proxy Settings; Also try restarting your router. You may temporary disable Firewall and then try running Skype.

View solution in original post
syediqbalh
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 11-08-2012
Message 1 of 16 (6,930 Views)

Re: Skype can't connect

Please answer all of the following questions in your very next reply:

 

 

Are you running the 32-bit or 64-bit version of Windows?
Which version of Internet Explorer installed on your PC?
What anti-virus application or security suite is installed?

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8194
Posts: 32360
Registered: 27-09-2011
Message 2 of 16 (6,891 Views)

Re: Skype can't connect

I am running 64-bit Windows 7,

Internet Explorer 9.0.8112.16421,

McCafee Antivirus is installed...

 

Regards,

Syed Iqbal Hussain

syediqbalh
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 11-08-2012
Message 3 of 16 (6,885 Views)

Re: Skype can't connect

Try this.

 

In the system tray open McAfeeSecurityCenter

Click Virus and Spyware Protection

Click Real-Time Scanning

 

Turn off and select a duration of 2-5 hours

 

Now try running Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8194
Posts: 32360
Registered: 27-09-2011
Message 4 of 16 (6,882 Views)

Re: Skype can't connect


syediqbalh wrote:

I am running 64-bit Windows 7,

Internet Explorer 9.0.8112.16421,

McCafee Antivirus is installed...

 

Regards,

Syed Iqbal Hussain


You need to configure McAfee’s Firewall to allow Skype traffic or completely disable it.

 

https://community.mcafee.com/thread/37324

 

http://community.skype.com/t5/Windows/Problems-with-Signing-Into-Skype-Message-quot-Skype-can-t/m-p/...

 

http://community.skype.com/t5/General-Discussion/skype-cannot-connect-problem/m-p/880878#M49799

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 7400
Posts: 36786
Registered: 27-06-2011
Message 5 of 16 (6,864 Views)

Re: Skype can't connect

It doesn't work after antivirus is disabled

syediqbalh
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 11-08-2012
Message 6 of 16 (6,848 Views)

Re: Skype can't connect

Do you have any other security programs installed on your computer? i.e. malwarebytes

 

try to reset your browser settings.

 

Here is a Mr. FixIT:

 

How to reset Internet Explorer settings

 

Run This.

 

Check your Firewall / Proxy Settings; Also try restarting your router. You may temporary disable Firewall and then try running Skype.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8194
Posts: 32360
Registered: 27-09-2011
Message 7 of 16 (6,842 Views)

Re: Skype can't connect

Sorry I have a question. If I did a Systems Recovery on my laptop and had to set-up skype over and did why is it not my usual account that I have been using. Reason I know is that I do not see the profile pics of my contacts.
pinkpadua
Novel Tourist
Kudos: 0
Posts: 1
Registered: 12-08-2012
Message 8 of 16 (6,835 Views)

Re: Skype can't connect

[ Edited ]

pinkpadua wrote:
Sorry I have a question. If I did a Systems Recovery on my laptop and had to set-up skype over and did why is it not my usual account that I have been using. Reason I know is that I do not see the profile pics of my contacts.

In Skype, Click Tools >> Options... >> General settings

make sure "show profile pictures in Contacts list" is marked.

 

showprofilepicture.PNG

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8194
Posts: 32360
Registered: 27-09-2011
Message 9 of 16 (6,828 Views)

Re: Skype can't connect

It worked after resetting.

 

Thanx a lot Tamim

syediqbalh
Novel Adventurer
Kudos: 1
Posts: 4
Registered: 11-08-2012
Message 10 of 16 (6,809 Views)
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