Re: Skype auto logs off

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Accepted Solution

Skype auto logs off

About 5 minutes ago skype logged off by itself, now every time I try to logging back in it just plays the logging off tone and bring me back to the same log in screen, password is correct as the skype name, help?

Accepted Solution

by Tamim

Try to reset skype settings

 

Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

View solution in original post
gokalex
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Message 1 of 162 (220,471 Views)

Re: Skype auto logs off

Please answer all of the questions in your very next reply:

 

What is the version of Skype program you are on now?

What is the version of Windows you are on now?
What anti-virus application or security suite is installed?
What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Regards,
Tamim
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Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Message 2 of 162 (220,445 Views)

Re: Skype auto logs off

What is the version of Skype program you are on now?

Skype 5.10.0.116

What is the version of Windows you are on now?

Windows 7 Ultimate 64bit
What anti-virus application or security suite is installed?

Avast Free 7.0.1456
What anti-spyware applications (other than Defender)?

Only security software is Avast
What third-party firewall (if any)?

Windows firewall is disable, but there is a firewall on my router. Never had to do anything to make it work, also from the same network i CAN access skype from my laptop (that one is running skype 5.8.0.158, on windows tiny 7 32bit and again Avast antivirus

gokalex
Novel Adventurer
Kudos: 16
Posts: 2
Registered: 07-08-2012
Message 3 of 162 (220,437 Views)

Re: Skype auto logs off

Try to reset skype settings

 

Exit Skype : From the system tray >> right click on the skype icon and click "Quit Skype"

 

Click Start >> Run Type: %appdata% Rename folder "Skype" to "Old_Skype"

 

Re-run Skype

 

Note: You will need your password to re-log on, and re-set any options from default

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 4 of 162 (220,441 Views)

Re: Skype auto logs off

I followed your steps, but it still doesn't work.

 

When the video call drops, it says there is an internet connection problem. I don't understand why because it was working fine for last 5 months. I haven't changed anything.

 

 

barnone100
Casual Adventurer
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Registered: 25-08-2012
Message 5 of 162 (219,713 Views)

Re: Skype auto logs off


barnone100 wrote:

I followed your steps, but it still doesn't work.

 

When the video call drops, it says there is an internet connection problem. I don't understand why because it was working fine for last 5 months. I haven't changed anything.

  


try turnning of uPnP in Skype

http://community.skype.com/t5/Windows/when-i-open-skype-my-internet-connection-crashes/m-p/944074#M6...

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
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Registered: 27-09-2011
Message 6 of 162 (219,712 Views)

Re: Skype auto logs off

I turned it off.

 

I can hear the other person now, but the sound quality is very bad. I can't see the other person at all. It is still dropping saying internet connection problem.

barnone100
Casual Adventurer
Kudos: 8
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Registered: 25-08-2012
Message 7 of 162 (219,707 Views)

Re: Skype auto logs off


barnone100 wrote:

I turned it off.

 

I can hear the other person now, but the sound quality is very bad. I can't see the other person at all. It is still dropping saying internet connection problem.


Please see-

https://support.skype.com/en/category/CALL_QUALITY/

 

Do a qualitative bandwidth test during call:

http://speedtest.net/

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
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Registered: 27-09-2011
Message 8 of 162 (219,688 Views)

Re: Skype auto logs off

It is not working.

xubingca
Casual Adventurer
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Posts: 6
Registered: 22-07-2012
Message 9 of 162 (219,685 Views)

Re: Skype auto logs off


xubingca wrote:

It is not working.


Is something else working for you?

ruwim
Community Ambassador
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Registered: 27-06-2011
Message 10 of 162 (219,678 Views)
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