Re: Skype UI not showing up

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Showing results for 
Search instead for 
Do you mean 
Reply
Accepted Solution

Skype UI not showing up

Hi,

 

Of late, my skype UI is not showing up. Window opens just fine but I don't see any of the objects like Username/Password textboxes or the Login button. It looks like the attached screen. This looks very similar to the problem mentioned here: http://community.skype.com/t5/Windows/Skype-UI-Not-Presenting-Properly/td-p/479907

 

I tried all the possible solutions mentioned there. Nothing works. Can someone take a look? I am using Windows 7.

ruwim
Community Ambassador

images.message_type_solution.altAccepted Solution

The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

  

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

View solution in original post
macsdev
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 05-07-2012
Message 1 of 13 (4,708 Views)

Re: Skype UI not showing up

The problem is with your Internet Explorer and JavaScript.

 

Please, answer first these questions:

 

What version of Windows are you on? Is it 32-bit or 64-bit?

 

http://support.microsoft.com/kb/827218

 

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

  

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6927
Posts: 44192
Registered: 27-06-2011
Message 2 of 13 (4,705 Views)

Re: Skype UI not showing up

Just noticed someone else also has reported the same here: http://community.skype.com/t5/Windows/Please-help-white-window/td-p/845666

Solution there worked!
macsdev
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 05-07-2012
Message 3 of 13 (4,699 Views)

Re: Skype UI not showing up

I cant load skype either, my icon loads but its just the screen with blue on it no where to log in. I have tried deleting the programme and downloading again but same happens, I am on windows 7 64 bit. It worked fine till yesterday, is there a fix?
karen3
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 05-07-2012
Message 4 of 13 (4,490 Views)

Re: Skype UI not showing up


karen3 wrote:
I cant load skype either, my icon loads but its just the screen with blue on it no where to log in. I have tried deleting the programme and downloading again but same happens, I am on windows 7 64 bit. It worked fine till yesterday, is there a fix?

What is the version of Internet Explorer installed on your computer?

 

In Internet Explorer go to Help -> About Internet Explorer.

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6927
Posts: 44192
Registered: 27-06-2011
Message 5 of 13 (4,467 Views)

Re: Skype UI not showing up

Internet explorer 9 is installed but I am using google chrome 

karen3
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 05-07-2012
Message 6 of 13 (4,441 Views)

Re: Skype UI not showing up


karen3 wrote:

Internet explorer 9 is installed but I am using google chrome 


Go to Windows Start -> All Programs -> Accessories -> Right click on Command Prompt, select 'Run as administrator'.

 

The Command Prompt window should show:

 

C:\Windows\SysWoW64>

 

If this is not the case, then in the Command Prompt type:  cd c:\windows\syswow64 and press Enter.

 

Type this and then press Enter:

 

regsvr32 jscript.dll

 

Next type this and press Enter:

 

regsvr32 jscript9.dll

 

After each Enter you should receive a message saying that DllRegisterServer in XXX.dll succeeded.

 

Reboot your computer.

 

Make now the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE 32-bit version) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6927
Posts: 44192
Registered: 27-06-2011
Message 7 of 13 (4,440 Views)

Re: Skype UI not showing up

I have followed your instructions but when I type in regsvr32jscript.dll it comes up as saying " is not recognised as an internal command, operable program or batch file.

The version I am using is Microsoft Windows 6.1.76011 

karen3
Novel Adventurer
Kudos: 0
Posts: 3
Registered: 05-07-2012
Message 8 of 13 (4,434 Views)

Re: Skype UI not showing up

regsvr32jscript.dll is not good

 

but

 

regsvr32 jscript.dll should work

 

a space between regsvr32 and jscript.dll makes the difference.

 

The same with jscript9.dll.

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6927
Posts: 44192
Registered: 27-06-2011
Message 9 of 13 (4,426 Views)

Re: Skype UI not showing up

i have all the information you mention above but i have still this UI problem .

 

 i am using windows 7 , internet explorer updated  and java script running. then what next?

kakajhon
Novel Tourist
Kudos: 0
Posts: 1
Registered: 19-03-2014
Message 10 of 13 (1,232 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling