Skype Fatal Error, (KERNEL32.dll)

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Skype Fatal Error, (KERNEL32.dll)

I use skype on my Windows XP. It is an old computer, but I make it work. I now get this Fatal Error when I try to open Skype: "Failed to get proc address for GetLogicalProcessorInformation (KERNEL32.dll)". I have Deleted and redownloaded Skype to see if that would fix it but it hasn't. How can I fix this? 

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ruwim
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images.message_type_solution.altAccepted Solution

The only what you need to do in order to solve this issue is to update your Windows XP installation to Service Pack 3.

 

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

 

The GetLogicalProcessorInformation function was first introduced in Windows XP with Service Pack 3 and was not present on older Windows XP installations.

 

More information here: https://support.skype.com/en/faq/FA12388/why-am-i-getting-a-fatal-error-kernel32-dll-when-i-try-to-launch-skype

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robertf2424
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Message 1 of 358 (949,944 Views)

Re: Skype Fatal Error, (KERNEL32.dll)

[ Edited ]

The only what you need to do in order to solve this issue is to update your Windows XP installation to Service Pack 3.

 

http://windows.microsoft.com/en-us/windows/help/learn-how-to-install-windows-xp-service-pack-3-sp3

 

The GetLogicalProcessorInformation function was first introduced in Windows XP with Service Pack 3 and was not present on older Windows XP installations.

 

More information here: https://support.skype.com/en/faq/FA12388/why-am-i-getting-a-fatal-error-kernel32-dll-when-i-try-to-l...

ruwim
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Message 2 of 358 (949,923 Views)

Re: Skype Fatal Error, (KERNEL32.dll)

That has fixed the problem, and seems my computer is running a bit smoother also. Took awhile to do though. Thanks!

robertf2424
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Re: Skype Fatal Error, (KERNEL32.dll)

im getting fatal error KERNEL32.dll. ihave intel processer windows xp soft ware 

aruna_21
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Message 4 of 358 (949,604 Views)

Re: Skype Fatal Error, (KERNEL32.dll)


aruna_21 wrote:

im getting fatal error KERNEL32.dll. ihave intel processer windows xp soft ware 


The only what you need to do in order to solve this issue is to update your Windows XP installation to Service Pack 3.

ruwim
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Message 5 of 358 (949,551 Views)

Re: Skype Fatal Error, (KERNEL32.dll)

It doesn't fix the problem. I still can't open my skype! Please help

elyel
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Message 6 of 358 (949,185 Views)

Re: Skype Fatal Error, (KERNEL32.dll)


elyel wrote:

It doesn't fix the problem. I still can't open my skype! Please help


What exactly happens when you are trying to start Skype? Any error message?

ruwim
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Message 7 of 358 (949,163 Views)

Re: Skype Fatal Error, (KERNEL32.dll)

we start up skype and then it turn off automatically and if we are trying to open it it show the dailoge of fatal error


ruwim wrote:

aruna_21 wrote:

im getting fatal error KERNEL32.dll. ihave intel processer windows xp soft ware 


The only what you need to do in order to solve this issue is to update your Windows XP installation to Service Pack 3.



how i can start up the skype

link.tp
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Message 8 of 358 (948,292 Views)

Re: Skype Fatal Error, (KERNEL32.dll)


link.tp wrote:

we start up skype and then it turn off automatically and if we are trying to open it it show the dailoge of fatal error

 


how i can start up the skype


What exactly is this fatal error mesage saying?

ruwim
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Message 9 of 358 (948,082 Views)

Re: Skype Fatal Error, (KERNEL32.dll)

I have tried AT LEAST a couple dozen times to download service pack 3 and my computer will not do it!!!!  I have gone through many very complicated 'fixes' but no mater what I do, this xp media center computer (2006) will not install or download any service packs.  It's like there is something that is preventing it, I know this sounds strange but whatever it is almost seems intelegent in the way it blocks all attempts.  I even dumped the whole system, and started from 'factory' settings and that didn't help.  Have you ever heard of a computer doing this?  I really need to have skype but I get the 'fatal error' message every time.  HELP!!!

leebird
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Message 10 of 358 (299,058 Views)
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