I have just fixed a client's computer where Skype was crashing after login. The computer is an ASUS notebook, N61J Windows 7 64 bit. I did all the cleaning and updating and uninstalling and reinstalling etc. No obvious cause. The webcam works with messenger. Finally, I found the latest version of Direct X here http://www.microsoft.com/download/en/default.aspx
and installed it. Skype now works. I hope this helps some one.
Solved! Go to Solution.
Trying this. 5.3 consistently crashes on my Win7 64 bit every time I attempt to sign in. 5.1 runs fine, but autoupdate keeps forcing the software up to the broken version.
If the above doesn't fix it, or even if running %appdata%\skype and deleting shared.xml doesnt fix it, try deleting all the files in that directory. Make sure Skype is not running in the system tray of course.
here are some basic trouble-shooting steps that you can try if you are experiencing problems in logging in or running Skype;
1. Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.
2. Enter %appdata%\skype in the Run command (click OK), them look for and delete file named shared.xml.
3. Update your display, audio, webcam, microphone drivers or software. You can also visit the corresponding manufacturer's site to check if there is a new driver for your device.
4. Try to temporarily disable your anti-virus or firewall software, just to check if they are affecting Skype processes in any way. Just don't browse any webpage or use any application that uses internet while your anti-virus or firewall is turned-off. Immediately reactivate them after checking/testing.
5. Try to disable or remove add-ons or programs installed prior to the existence of the problem.
6. Do a complete uninstall then reinstall Skype. here is how to completely uninstall Skype (just back-up all important files and information that you feel is important to you)
7. Restore your computer to a point where Skype was still working.
I would suggest doing this as a possible quick solution that has worked for many others:
If you have the normal Skype version installed, please install the beta version, if you have the beta version installed please install the normal version from Skype.com, please do NOT remove the current Skype installation, install over it.
I first installed Skype on my XP Lenovo Thinkpad running Mozilla Firefox 32bit two weeks ago. After one frustrating hour it started working and I made a couple of calls.
The next day and until now I have been locked out and unable to use it. It has frozen.
Today, as I was looking into a cross scripting "Navigation to the Web Page was Canceled" bug, I came across a mention by Mozilla Firefox in it's add-ons and security section that it had disabled both the Skype Extension and Toolbar due to security and instability. It mentioned using nothing lower than version 5.5, so I am downloading it now. Hopefully I will get to use that $9-00 that has been sitting in the account staring at me for so long.
I have tried everything mentioned in the forums - deleted shared.xml, deleted the entire skype folder, uninstall and clean install again, updated windows update fixes, disabled real time anti virus - but skype still crashes on login !
If you are using Win7 Please try this:
Open Windows Event Viewer. Go to Custom Views -> Administrative Events. Look for the recent error messages. Click on any errors and post the details here if they happen at the time things fail.
Otherwise do this:
Using your Windows Control Panel:
Adminstrator Tools -> Event Viewer
Click on System and later Applications, do you see any errors logged during the times this happens, if so what errors ("If you click on the errors you can get more details and copy/paste them here")?
Also, please check times after you reboot to see if any errors are produced when you system is restarting.
Are you current with ALL Windows Updates and any Updates from your manufacturers web site for your system and any attached devices?
Please follow these Steps:
1. Only do Step 1 if you are on WIN7:
Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.
Try to launch Skype.
2. If Step 1 fails or you are NOT using WIN7 do:
Open an Internet Explorer browser, and go to msn.com, what happens?
If it fails, Please do the instructions below. Using your Windows Control Panel, please do:
Internet Options -> Advanced Tab Please click the "Reset" button.
Then, Go to the Connections Tab.
Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.
Close any open Internet Explorer browser windows, open a new IE browser window and try msn.com again. What happens? If it works, please stop/start Skype What happens?
3. If Step 2 does NOT solve the problem:
Please install the normal version using the instructions below:
You can install the Current release by doing this from the top of this page:
Get Skype -> Windows -> Choose the regular release, please do NOT remove what you already have installed, simply, install over.
These instructions have worked for many and is the quickest thing to try to resolve issues such as this.
Also, what operating system are you on?
What is the Make and Model of your computer?
Do you have all Windows updates and updates to any hardware devices by the manufacturers?
My Skype is refusing to start up, in Windows Task Manager it's VM size is 43,404k and it's memory usage is 5,136k, but it hasn't opened. I'm an IBM Thinkpad R61 Centrino Duo with XP Professional and Moxilla Firefox