Skype Crashes During Video Call - Windows 7 / 64 B...

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Accepted Solution

Skype Crashes During Video Call - Windows 7 / 64 Bit

Hello,

 

Over the past few months I've had this continuing problem during video calls only (audio works fine). I am using a Lenovo Edge with an integrated web cam that is constantly up to date and Windows 7, likewise.

 

I have waited each time for a new update and sent feedback, with no response. Now I saw that the problem was supposed to be resolved with the latest update. Sorry, but it has not. I then followed the instructions for the uninstall (including erasing of all of the registry entries) and reinstalled Skype and configured Windows Firewall as instructed. All to no avail. I have Skype 5.5.0.117.

 

Webcam Details:

Silicon Motion Inc.

Driver: 5.50.2.7

No Update Available

 

Your assistance would be greatly appreciated!

 

 Please note that I had to remove the "http" data after the event=xmins line as the posting system forced me to remove it: http://*************.com/win/2004/08/events/event">

stars replace "schemas.microsoft"

 

The Event Log Shows this:

 

Faulting application name: Skype.exe, version: 5.5.0.117, time stamp: 0x4e6dede6

Faulting module name: Skype.exe, version: 5.5.0.117, time stamp: 0x4e6dede6

Exception code: 0xc0000005

Fault offset: 0x00a70c29

Faulting process id: 0x170c

Faulting application start time: 0x01cc7672e9e73078

Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe

Report Id: 567a34d7-e266-11e0-8974-60eb69029d9c

 

In Details:

 

Log Name:      Application
Source:        Application Error
Date:          9/18/2011 9:23:19 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      AvivArieli
Description:
Faulting application name: Skype.exe, version: 5.5.0.117, time stamp: 0x4e6dede6
Faulting module name: Skype.exe, version: 5.5.0.117, time stamp: 0x4e6dede6
Exception code: 0xc0000005
Fault offset: 0x00a70c29
Faulting process id: 0x170c
Faulting application start time: 0x01cc7672e9e73078
Faulting application path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Faulting module path: C:\Program Files (x86)\Skype\Phone\Skype.exe
Report Id: 567a34d7-e266-11e0-8974-60eb69029d9c
Event Xml:
<Event xmlns="

  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-09-19T02:23:19.000000000Z" />
    <EventRecordID>16788</EventRecordID>
    <Channel>Application</Channel>
    <Computer>AvivArieli</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Skype.exe</Data>
    <Data>5.5.0.117</Data>
    <Data>4e6dede6</Data>
    <Data>Skype.exe</Data>
    <Data>5.5.0.117</Data>
    <Data>4e6dede6</Data>
    <Data>c0000005</Data>
    <Data>00a70c29</Data>
    <Data>170c</Data>
    <Data>01cc7672e9e73078</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>C:\Program Files (x86)\Skype\Phone\Skype.exe</Data>
    <Data>567a34d7-e266-11e0-8974-60eb69029d9c</Data>
  </EventData>
</Event>

 

 

Avivar
Novel Adventurer

images.message_type_solution.altAccepted Solution

Yes. Thank you. The problem is with the Lenovo/Silicon Motion driver, thus the only solution (as neither Lenovo nor Silicon Motion will do anything to resolve this, with all probability) is to uninstall the camera via the device manager and let Windows install a generic driver at the next restart.

 

This is a stable solution, but will probably need to be repeated after system updates....

 

Thanks!

View solution in original post
Avivar
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 19-09-2011
Message 1 of 9 (12,577 Views)

Re: Skype Crashes During Video Call - Windows 7 / 64 Bit

Your problem might be similar to the one discussed here:

 

forums.lenovo.com/t5/ThinkPad-Edge/edge-e125-problems-with-integrated-camera-driver/td-p/521345

ruwim
Community Ambassador
Community Ambassador icon
Kudos: 6403
Posts: 42678
Registered: 27-06-2011
Message 2 of 9 (12,388 Views)

Re: Skype Crashes During Video Call - Lenovo Edge - Windows 7 / 64 Bit

Yes. Thank you. The problem is with the Lenovo/Silicon Motion driver, thus the only solution (as neither Lenovo nor Silicon Motion will do anything to resolve this, with all probability) is to uninstall the camera via the device manager and let Windows install a generic driver at the next restart.

 

This is a stable solution, but will probably need to be repeated after system updates....

 

Thanks!

Avivar
Novel Adventurer
Kudos: 1
Posts: 2
Registered: 19-09-2011
Message 3 of 9 (12,368 Views)

Re: Skype Crashes During Video Call - Lenovo Edge - Windows 7 / 64 Bit

Go to Control panel, System and security, Under Administration tools there is Defragment your hard drive and click on it. Then click on C and click on Analyze disk. If is under 10% then you don't have to defragmet disk and if it is more than 10% then you have to click on Defragment disk. Repeat same procedure on D. It worked on my computer and I had problem with video and voice communication.(Skype, yahoo, msn....) 

Begis
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 12-10-2011
Message 4 of 9 (12,082 Views)

Re: Skype Crashes During Video Call - Lenovo Edge - Windows 7 / 64 Bit

My experience was simply that you just need to uninstall your camera (device) and reinstall it. Type Device Manager at the Start menu. It's under Imaging Devices.
johncscar
Novel Tourist
Kudos: 0
Posts: 1
Registered: 20-11-2011
Message 5 of 9 (10,871 Views)

Re: Skype Crashes During Video Call - Windows 7 / 64 Bit

I just tried this on my new Thinkpad X series. Worked great.

Very sad that neither Lenovo nor the camera manufacturer will fix their driver.
Posted from Apple iPhone
8cu
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 28-11-2011
Message 6 of 9 (9,756 Views)

Re: Skype Crashes During Video Call - Windows 7 / 64 Bit

Thanks for the help dudes... i was troubleshooting this for the entire day... **bleep** Silicon Motion...
Jaquio
Novel Tourist
Kudos: 0
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Registered: 03-01-2012
Message 7 of 9 (6,898 Views)

Re: Skype Crashes During Video Call - Lenovo Edge - Windows 7 / 64 Bit

I have the same issue (Lenovo x121e). Before I proceed with your suggestion (my own technical limitations) - just want to be clear.  1. Uninstall and delete camera driver? On re-boot Windows will search for a driver - does it offer non Silicon Motion options or do I need to search the web. Which would I choose.

Thanks for your help


Avivar wrote:

Yes. Thank you. The problem is with the Lenovo/Silicon Motion driver, thus the only solution (as neither Lenovo nor Silicon Motion will do anything to resolve this, with all probability) is to uninstall the camera via the device manager and let Windows install a generic driver at the next restart.

 

This is a stable solution, but will probably need to be repeated after system updates....

 

Thanks!


 

SC42
Novel Tourist
Kudos: 0
Posts: 1
Registered: 06-02-2012
Message 8 of 9 (5,445 Views)

Re: Skype Crashes During Video Call - Windows 7 / 64 Bit

Please help me to make recognizable my Trust WEB cam Exis Chatpack - black

for Skype on Windows 7 / 64 Bit

How it can appear as USB device and to work properly when Skype is not ablle to recognize it as Video usb device? I already checked driver it is updated?

 

Thank you!

 

Best regards,

Ivan Radichev

Bulgaria

Sofia

IvanRadichev
Novel Tourist
Kudos: 0
Posts: 1
Registered: 28-02-2014
Message 9 of 9 (369 Views)
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