Skype Can't Connect

Welcome to the Skype community. To get started please read our short welcome post. Thanks!
Reply

Skype Can't Connect

I've just moved to the UK and I brought my American laptop with me. I've had no problems whatsoever using Skype for the first month and a half. One day, out of the blue, I was signing into Skype...when Skype seemed to struggle to connect (the blue circle went around for a while...) until FINALLY it came up with:

 

'Skype can't connect'

 

Here's what I've done/some info:

- uninstalled and reinstalled Skype several time

- It appears to install just fine. The connection error happens when I try to log in

- checked to make sure all Windows updates are installed

- successfully logged into Skype from a browser (so I know I have the right username and password)

- reset internet explorer to its default settings (saw that suggestion in another thread on this issue

My OS is Win 7 64 bit

- I checked my firewalls and Skype is on the list of accepted sites/programs whatever

- I use Chrome 

 

Please help. This is driving me bonkers. 

miintrator
Casual Tourist
Kudos: 0
Posts: 1
Registered: 28-10-2011
Message 1 of 4 (3,443 Views)

Re: Skype Can't Connect

Please follow these Steps:


1. Only do Step 1 if you are on WIN7:


Stop Skype.


Be sure that Compatibility Mode is not enabled (right-click on Skype shortcut icon/launcher and select Properties >> Compatibility) - for Windows 7 users only.


Try to launch Skype.


2. If Step 1 fails or you are NOT using WIN7 do:


Open an Internet Explorer browser, and go to https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... , what happens?


If you see a message box that contains a connect button, please click on the connect button.


If the page fails to display, Please do the instructions below. Using your Windows Control Panel, please do:


Internet Options -> Advanced Tab Please click the "Reset" button.


Then, Go to the Connections Tab.


Make sure that the only checkbox checked is "Automatically detect settings", then click the "OK" button.


Close any open Internet Explorer browser windows, open a new IE browser window and try https://login.skype.com/account/login-form?intcmp=sign-in&return_url=https%3A%2F%2Fsecure.skype.com%... again. What happens? If it works, please stop/start Skype What happens?


3. If Step 2 does NOT solve the problem:


Please install the normal version using the instructions below:


You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 


These instructions have worked for many and is the quickest thing to try to resolve issues such as this.


Also, what operating system are you on?


What is the Make and Model of your computer?


Do you have all Windows updates and updates to any hardware devices by the manufacturers?


miintrator wrote:

I've just moved to the UK and I brought my American laptop with me. I've had no problems whatsoever using Skype for the first month and a half. One day, out of the blue, I was signing into Skype...when Skype seemed to struggle to connect (the blue circle went around for a while...) until FINALLY it came up with:

 

'Skype can't connect'

 

Here's what I've done/some info:

- uninstalled and reinstalled Skype several time

- It appears to install just fine. The connection error happens when I try to log in

- checked to make sure all Windows updates are installed

- successfully logged into Skype from a browser (so I know I have the right username and password)

- reset internet explorer to its default settings (saw that suggestion in another thread on this issue

My OS is Win 7 64 bit

- I checked my firewalls and Skype is on the list of accepted sites/programs whatever

- I use Chrome 

 

Please help. This is driving me bonkers. 


 

TheUberOverLord
Aviator
Kudos: 1614
Posts: 12505
Registered: 27-06-2011
Message 2 of 4 (3,313 Views)

Re: Skype Can't Connect

[ Edited ]

Try Below:

 

First, Delete Temporary Internet Files, clear cache cookies, browsing history , etc

 

Here is a Mr. FixIT

 

http://support.microsoft.com/kb/923737

 

Please go here and once there, click on the "FixIT" Icon

 

See if it resolves the issue. If not,

 

Here is another Mr. FixIT

 

http://support.microsoft.com/kb/318378

 

Please go here and once there, click "Run Now"

 

Reboot

 

Then please install over what you have from here, when prompted please click the run or open button:

 

http://www.skype.com/go/getskype-full-56

 

See if it resolves the issue. If Not,

 

Temporary disable the Anti-virus/Firewall Programs. If this solve the issue, then enable the Anti-virus/Firewall Programs. And You may need to change some settings in your anti-virus or firewall.

 

If still not resolves the issue And you are sure about the FIREWALL,PROXY SETTING, and also you restarted your router

 

I Suggest you, Do a Skype clean upgrade to current build to see if it helps.

 

How can I completely uninstall and then reinstall Skype?

 

Hope This Information Useful.

Regards,
Tamim
__________________________________________________________________________________________
Location - Dhaka | Bangladesh - Standard Time Zone: GMT/UTC + 06:00 hour

If one of my replies has adequately addressed your issue, please click on the “Accept as Solution” button. If you found a post useful then please "Give Kudos" at the bottom of my post, so that this information can benefit others.
Tamim
Super Aviator
Kudos: 8148
Posts: 32360
Registered: 27-09-2011
Message 3 of 4 (3,225 Views)

Re: Skype Can't Connect

3. If Step 2 does NOT solve the problem:

 

Please install the normal version using the instructions below:

 

You can install the Current release by clicking this link: http://download.skype.com/SkypeSetup.exe

Please do NOT remove what you already have installed, simply, install over.

 

It worked for me....

Thank you !! :happy:

 

janardhanreddym
Novel Tourist
Kudos: 0
Posts: 1
Registered: 11-02-2012
Message 4 of 4 (2,413 Views)
Reply

© 2014 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling