Skype Access

[ellisrudman]

I just recently updated to the most recent version of skype and now can no longer get skype through my LAN in the office.  However, have no problem getting thru using my wireless network at home.  HELP!!

ER2

[ruwim]

What Firewall and Antivirus applications are installed on your computer?

[ellisrudman]

Norton Internet Security - this shouldn't have an effect, should it.  I have no problem accessing on the same computer at home using wireless internet access

[ruwim]

You may try to configure Norton’s Firewall but the problem might also be with security settings on your office LAN.

http://community.skype.com/t5/General-Discussion/Skype-can-t-connect/m-p/849870#M48657

On the other hand, if you were able to connect with the previous version of Skype, then you can also try to uninstall the latest 5.10 version and install the previous 5.9 version using this installer:

http://www.skype.com/go/downloading-business

[Tamim]

---

ellisrudman wrote:

Norton Internet Security - this shouldn't have an effect, should it.  I have no problem accessing on the same computer at home using wireless internet access

---

You may temporary disable norton and then try running Skype.

In the system tray look for a norton sign

right-click it >> choose "Disable Auto-Protect."

[ellisrudman]

I tried reconfiguring Norton firewall - no help, tried deleting current update and replacing with prior version - no help, downloaded most current version again and now can't even sign on - get message "skype can't connect".  Very frustrated!  Need to be able to talk to my offices in China and Milan and cannot!  There have not been any changes to the configuration of the office's LAN.  Certainly have no problems with internet access.

Frustrated

[Tamim]

---

ellisrudman wrote:

I tried reconfiguring Norton firewall - no help, tried deleting current update and replacing with prior version - no help, downloaded most current version again and now can't even sign on - get message "skype can't connect".  Very frustrated!  Need to be able to talk to my offices in China and Milan and cannot!  There have not been any changes to the configuration of the office's LAN.  Certainly have no problems with internet access.

Frustrated

---

Do you have any other security programs installed on your computer? i.e. malwarebytes

try to reset your browser settings.

Here is a Mr. FixIT:

How to reset Internet Explorer settings

Run This.

Check your Proxy Settings; Also try restarting your router.

Under IE, Tools, Internet Options, Connections, LAN Settings, Use a proxy server... if it had been ticked, then... Remove that check and try then.

[Neil]

---

ellisrudman wrote:

I just recently updated to the most recent version of skype and now can no longer get skype through my LAN in the office.  However, have no problem getting thru using my wireless network at home.

---

do you have direct control of the router you use at the office to access the internet or is that administrered by someone else?