Re: Skype 5.9 Crash - WIndows 7 Pro

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Accepted Solution

Skype 5.9 Crash - WIndows 7 Pro

Hi everyone, here's the summary of the problem:

 

- Double click Skype icon on desktop.

- Skype screen pops out still loading.

- Don't even see the login screen.

- A window pops up saying: Skype has stopped. Windows is collecting more info about the problem. This might take several minutes...

- Second window pops up with files that help desbribe the problem.

 

Here are the files that pop up:

 

1) AppData\Local\Temp\WERE8C8.tmp.WERInternalMetadata.xml

 

<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>6.1</WindowsNTVersion>
<Build>7601 Service Pack 1</Build>
<Product>(0x30): Windows 7 Professional</Product>
<Edition>Professional</Edition>
<BuildString>7601.17803.amd64fre.win7sp1_gdr.120330-1504</BuildString>
<Revision>1130</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1033</LCID>
</OSVersionInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>Skype.exe</Parameter0>
<Parameter1>5.9.0.115</Parameter1>
<Parameter2>4fa23462</Parameter2>
<Parameter3>jscript9.dll</Parameter3>
<Parameter4>9.0.8112.16443</Parameter4>
<Parameter5>4f4c2b71</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>000485e3</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>6.1.7601.2.1.0.256.48</Parameter1>
<Parameter2>1033</Parameter2>
<Parameter22>6406</Parameter22>
<Parameter23>64066895504f4fceb86a467c99802df4</Parameter23>
<Parameter24>ff4b</Parameter24>
<Parameter25>ff4b896d1772fb578c73755f73056c5d</Parameter25>
</DynamicSignatures>
<SystemInformation>
<MID>C432388E-969A-4076-8C94-82104046A6E5</MID>
<SystemManufacturer>System manufacturer</SystemManufacturer>
<SystemProductName>System Product Name</SystemProductName>
<BIOSVersion>0704</BIOSVersion>
</SystemInformation>
</WERReportMetadata>

 

2) AppData\Local\Temp\WER250E.tmp.appcompat.txt

 

<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="Skype.exe" FILTER="CMI_FILTER_PRIVACY">
<MATCHING_FILE NAME="Skype.exe" SIZE="17355912" CHECKSUM="0x9D92AC4" BIN_FILE_VERSION="5.9.0.115" BIN_PRODUCT_VERSION="5.9.0.0" PRODUCT_VERSION="5.9" FILE_DESCRIPTION="Skype " COMPANY_NAME="Skype Technologies S.A." PRODUCT_NAME="Skype" FILE_VERSION="5.9.0.115" ORIGINAL_FILENAME="Skype.exe" INTERNAL_NAME="Skype.exe" LEGAL_COPYRIGHT="(c) Skype Technologies S.A." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x1" MODULE_TYPE="WIN32" PE_CHECKSUM="0x108D849" LINKER_VERSION="0x0" UPTO_BIN_FILE_VERSION="5.9.0.115" UPTO_BIN_PRODUCT_VERSION="5.9.0.0" LINK_DATE="05/03/2012 07:31:46" UPTO_LINK_DATE="05/03/2012 07:31:46" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" />
</EXE>
<EXE NAME="jscript9.dll" FILTER="CMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="jscript9.dll" SIZE="1799168" CHECKSUM="0xB9C75FFA" BIN_FILE_VERSION="9.0.8112.16443" BIN_PRODUCT_VERSION="9.0.8112.16443" PRODUCT_VERSION="9.00.8112.16421" FILE_DESCRIPTION="Microsoft ® JScript" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Windows® Internet Explorer" FILE_VERSION="9.00.8112.16421 (WIN7_IE9_RTM.110308-0330)" ORIGINAL_FILENAME="jscript9.dll.mui" INTERNAL_NAME="jscript9.dll" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1B7A74" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="9.0.8112.16443" UPTO_BIN_PRODUCT_VERSION="9.0.8112.16443" LINK_DATE="02/28/2012 01:18:41" UPTO_LINK_DATE="02/28/2012 01:18:41" EXPORT_NAME="JSCRIPT9.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="00000b78504daa356e03585401a0119a93f770a2d09e" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="CMI_FILTER_THISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1114112" CHECKSUM="0x9725986B" BIN_FILE_VERSION="6.1.7601.17651" BIN_PRODUCT_VERSION="6.1.7601.17651" PRODUCT_VERSION="6.1.7600.16385" FILE_DESCRIPTION="Windows NT BASE API Client DLL" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Microsoft® Windows® Operating System" FILE_VERSION="6.1.7600.16385 (win7_rtm.090713-1255)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="© Microsoft Corporation. All rights reserved." VERDATEHI="0x0" VERDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x1164FD" LINKER_VERSION="0x60001" UPTO_BIN_FILE_VERSION="6.1.7601.17651" UPTO_BIN_PRODUCT_VERSION="6.1.7601.17651" LINK_DATE="07/16/2011 04:27:04" UPTO_LINK_DATE="07/16/2011 04:27:04" EXPORT_NAME="KERNEL32.dll" VER_LANGUAGE="English (United States) [0x409]" EXE_WRAPPER="0x0" FILE_ID="0000754e133c87fd29a1432a7af8ab8c69f244eb7d99" PROGRAM_ID="0000f519feec486de87ed73cb92d3cac802400000000" />
</EXE>
</DATABASE>

 

3) Local\Temp\WER251E.tmp.hdmp: I can't find this file anymore.

 

Hope someone has a solution on this one.

 

Thanks!

 

 

 

Accepted Solution

by ruwim

Internet Explorer is crucial for Skype. Try to reinstall your IE9.

 

http://support.microsoft.com/kb/318378

 

View solution in original post
kakenx
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Registered: 25-05-2012
Message 1 of 9 (3,779 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

The problem seems to be related to your Internet Explorer.

 

Make the test showing if your Internet Explorer can execute JavaScript.

 

Open in your Internet Explorer (no other browser but only IE 32-bit version) this page:

 

http://www.mistered.us/test/alert.shtml

 

Click on the “Simply Click This Button” button and watch the response.

 

P.S. Please, don’t say that you are not using Internet Explorer. This is irrelevant. Skype depends on Internet Explorer.

 

ruwim
Community Ambassador
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Message 2 of 9 (3,763 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

Seems like IE has also been caught in this issue. What I did:

- Double click IE
- IE loading homepage.
- Not even finished loading homepage a window pops up saying: IE has stopped working. A problem caused the program to stop working correctly. WIndows will close the program and notify you if a solution is available.

Any ideas how to get this fixed?

Thanks!
kakenx
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Registered: 25-05-2012
Message 3 of 9 (3,755 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

Internet Explorer is crucial for Skype. Try to reinstall your IE9.

 

http://support.microsoft.com/kb/318378

 

ruwim
Community Ambassador
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Message 4 of 9 (3,746 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

Thanks! It worked!

So I had to uninstall IE9 and it reverted back to IE8. Machine rebooted and finally IE + Skype is working.

Thanks again!
kakenx
Novel Adventurer
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Message 5 of 9 (3,738 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

Working great on Firefox from Mozilla.

shanerino
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Registered: 27-05-2012
Message 6 of 9 (3,194 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

July 3th 2012, this happens to me:

 

After the last update several days ago:

 

When starting Skype, there is a big conflict. After very long waiting, Skype starts.

Closing even crashes the system. MS/Skype, please check the update before sending it.

 

How can I get the old version back, this worked wonderful, please advise.

Many thanks in advance,
Erik

Lausberg
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Message 7 of 9 (2,587 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

I use Firefox instead of Explorer

Lausberg
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Message 8 of 9 (2,586 Views)

Re: Skype 5.9 Crash - WIndows 7 Pro

I'm having the same problem as well... I start up Skype, try to login, and it just hangs.  Not sure if it ever gets to signon, I'll try and wait an hour or two and see what happens.

 

Tony

tonymaas1
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Message 9 of 9 (2,172 Views)
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