Skype 5.9.0.114 installed but cannot open - Window...

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Skype 5.9.0.114 installed but cannot open - Windows 7 64 bit

Ok, I looked through the forum but haven't seen a similar problem. I just downloaded the latest version of Skype. It has intalled without any error displayed but the program now fails to open.

 

When I click on the Skype desktop icon, the Skype screen does not open. The status icon appears briefly in the taskbar but then disappears. The program is present in C - Program Files(x86) - Skype - Phone and the version is 5.9.0.114.

 

I have tried uninstalling and re-installing to no avail.

 

Any and all suggestions on how to resolve this issue are welcome. Can I download the previous version anywhere?

conorm
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Message 1 of 6 (3,402 Views)

Re: Skype 5.9.0.114 installed but cannot open - Windows 7 64 bit

I'd suggest you try resetting your Skype configuration files in case any have become corrupt.  You can use this procedure:

 

Quit Skype.  Hold the Windows key and type r.  In the box that comes up type %appdata% <enter>.  Scroll down to find the \Skype folder and rename it something like \Skype_old.  Restart Skype.

 

Note:  Renaming the Skype folder will move IM and call history to the renamed folder.  They can be recovered with a few extra steps.

 

If that doesn't help, look in Event Viewer > Custom Views > Administrative Events for any error with a time stamp equal to when you tried to open Skype and it failed.  If you find such an error, copy and paste the results here. That may shed some light on the problem.

 

And if you still want to download an older version of Skype, you can do so here:

 

http://www.oldapps.com/skype.php




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 2 of 6 (3,390 Views)

Re: Skype 5.9.0.114 installed but cannot open - Windows 7 64 bit

Thanks G4Pilut

 

I followed the steps outlined in your first suggestion but it wasn't successful.

 

The event viewer revealed this however (summary dewscription in bold):

 

Log Name:      Application
Source:        SkypeUpdate
Date:          4/25/2012 5:54:22 PM
Event ID:      103
Task Category: Service Events
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      -VAIO
Description:
SkypeUpdate service is shutting down due to idle timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="SkypeUpdate" />
    <EventID Qualifiers="0">103</EventID>
    <Level>4</Level>
    <Task>1</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-04-25T21:54:22.000000000Z" />
    <EventRecordID>41600</EventRecordID>
    <Channel>Application</Channel>
    <Computer>VAIO</Computer>
    <Security />
  </System>
  <EventData>
    <Data>SkypeUpdate</Data>
  </EventData>
</Event>

If it makes a difference I'm on a poor to mediocre wifi connection

conorm
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Re: Skype 5.9.0.114 installed but cannot open - Windows 7 64 bit

ruwim
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Re: Skype 5.9.0.114 installed but cannot open - Windows 7 64 bit

Thanks Ruwim.

I disabled the updater as specified in that thread but still no luck. I'll keep trying
conorm
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Message 5 of 6 (3,372 Views)

Re: Skype 5.9.0.114 installed but cannot open - Windows 7 64 bit

Hi comorn.

Did you solve your problem with Skype? I have the same and I´m at the end of any ideas. Can you hepl me please? I have W7 64bit.

pepe100
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