The Skype Community

in
Reply
Casual Adventurer
YoshiBush
Posts: 5
Registered: ‎03-03-2012

Problems with a new update.

Hi, today I was talking with a friend, everything was fine, then I updated my skype. I got a call from my friend and after a minute, there was a delay. I have no idea what happened, skype was fine with the audio before, now I can't go 1 minute without getting a delay.

Please use plain text.
Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Problems with a new update.

Click on Help > About Skype.  What specific version does it report you have?

 

Is the delayed audio problem on an audio only call or a video call?

 

Do you have the problem with more than one contact or only that one?




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
Reliable Adventurer
WOWKHRiku
Posts: 205
Registered: ‎18-12-2011

Re: Problems with a new update.

Same here i get delays also

Please use plain text.
Casual Adventurer
YoshiBush
Posts: 5
Registered: ‎03-03-2012

Re: Problems with a new update.

5.8.0.156

 

Both.

 

It happens with everyone.

Please use plain text.
Reliable Adventurer
WOWKHRiku
Posts: 205
Registered: ‎18-12-2011

Re: Problems with a new update.

for me its like, someone talks and then 5 second later their mouths finally move

Please use plain text.
Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Problems with a new update.

What type webcam do you have?

 

Next time you're on a call and seeing the audio lag, click on Call > Call Technical Info.  Copy and paste the results here.  That may shed some light on where the problem lies.

 

 




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
Casual Adventurer
YoshiBush
Posts: 5
Registered: ‎03-03-2012

Re: Problems with a new update.

Oh, sorry, I don't have a webcam. It only happens with audio calls.

Please use plain text.
Super User
g4pilut
Posts: 12,934
Registered: ‎27-06-2011

Re: Problems with a new update.

Is it a Skype-to-Skype call or a Skype to phone number call?

 

If it's a Skype-to-Skype call, post the Call Technical Info here and let's see if it shows where the problem is.




Please note: I do not respond to requests for help via Private Message.
Please use plain text.
Casual Adventurer
YoshiBush
Posts: 5
Registered: ‎03-03-2012

Re: Problems with a new update.

Here it is:

Basic
Conversation ObjectId=11794
Conversation identity=austyn.may
Status=3
Premium Status=0
Host=yoshifan52atic
InVol=33
OutVol=58
ParticipantCount=2
BW (avg/60sec): upload=3 kBps
BW (avg/60sec): download=5 kBps

yoshifan52atic
Identity=yoshifan52atic
Status=7
Video Status=2
Problems=CPU_INUSE

austyn.may
Identity=austyn.may
ObjID=258221
Codec=SILK_V3
Jitter=32
Sample rates=e-24000, d-24000
Packet loss=0.0% (11)
Send packet loss=0.0%/0.0%
Recv packet loss=0.0%/0.0%
Roundtrip=58 ms
NBM=audio 5000 / 20 ms video 0 corr 0%
SessionOut=UDP (104416 packets)
SessionIn=UDP (90638 packets)
Relays=0
UDP status=local:Good remote:Good
CPU usage=100.0% 12.1% hicc:97
Remote UI version=3/5.3.60.1093
Status=7
Video Status=2
Problems=CPU_INUSE
Video debug (258251)=; media = 0; status = 7; error =

Please use plain text.
Facebook Twitter

© 2013 Skype and/or Microsoft. The Skype name, associated trade marks and logos and the "S" logo are trade marks of Skype or related entities. Use of this website constitutes acceptance of the Terms of Use and Privacy and Cookie policy.

No emergency calls

No emergency calls with Skype
Skype is not a replacement for your telephone and can't be used for emergency calling