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Novel Adventurer
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Posts: 4
Registered: ‎25-06-2012
Accepted Solution

Problems with Skype Home tab, Give Feedback tab and Adding a new contact

[ Edited ]

Hi, 

 

I downloaded Skype a couple of months ago, however, no-one has been on it for a few weeks now. As soon as I signed in the whole thing was fine, however, now when I sign in, my Home tab comes up blank and so does the Give Feedback tab. Also, whenever I try to add a new contact, another window appears, but it's always blank. I can only get new people on my contact list if they send me a request.

I have checked other people's answers and I found something I thought would work. It was something involved the Command Prompt, I thought it would work so when I rebooted, it appeared to have worked when I went on Internet Explorer, however, when I logged into Skype, I still had the same problems.

 

Do you have any other suggestions for me? Thank You in advance. 

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Super User
ruwim
Posts: 23,495
Registered: ‎27-06-2011

Re: Problems with Skype Home tab, Give Feedback tab and Adding a new contact

Your problem might be like here:

 

http://community.skype.com/t5/Windows/Can-t-add-contact-Home-page-unavailable/m-p/218566/message-uid...

 

What exactly do you see now when you open this link in your Internet Explorer (must be IE 32-bit version, even if you are using another browser)?

 

https://apps.skype.com/friendfinder/

 

Also, in your IE go to Tools -> Internet Options -> Connections -> LAN settings. Make sure that the only option selected there is "Automatically detect settings". However, if you are using Proxy server, the Proxy settings must be specified there.

 

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Novel Adventurer
news_hat
Posts: 4
Registered: ‎25-06-2012

Re: Problems with Skype Home tab, Give Feedback tab and Adding a new contact

When I try the link you told me to in IE, it comes up with the page where you add contacts. I checked the settings on IE and there is only the one setting selected which you mentioned. 

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Super User
ruwim
Posts: 23,495
Registered: ‎27-06-2011

Re: Problems with Skype Home tab, Give Feedback tab and Adding a new contact

Open again your Internet Explorer -> Tools -> Internet Options -> General. In the section “Browsing history” click on the “Settings” button and then “View files”. Delete all files from the Temporary Internet Files folder.

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Novel Adventurer
news_hat
Posts: 4
Registered: ‎25-06-2012

Re: Problems with Skype Home tab, Give Feedback tab and Adding a new contact

I've followed the steps and deleted the temporary internet files folder.

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Novel Adventurer
news_hat
Posts: 4
Registered: ‎25-06-2012

Re: Problems with Skype Home tab, Give Feedback tab and Adding a new contact

After I removed the Temporary Internet Files folder, I signed in again and it works now.

Thank you ever so much, you were very helpful. 

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