Problems with Skype (Downloading issues I think)

[Imorpher]

Our house has been having troubles with Skype since a recent upgrade to our internet service from Virgin Media.

We are unable to hear people without them breaking up (Robot voice). Whereas they can hear us perfectly. Our bandwidth is not the problem as we have ten times the download/upload speeds that we had before the update.

I also ran an Echo sound test to see if it was our side. But their voice was breaking up for me also which makes me think its a downloading issue.

I also noticed that if we try to update Skype via the client then it will fail also, which again backs up the idea of a downloading problem.

I was wondering if anyone is having similar issues as I have used up all my ideas. This happens to every computer in the house so is not an individual computer problem

Thanks. 

[g4pilut]

Run a test at www.speedtest.net   What result do you get?  Download and Upload speed, and ping?

[Imorpher]

As of right now its http://www.speedtest.net/result/1924765881.png

We usually hover between 10-15 download and 0.8-1 upload.

An aditional point is that sometimes late at night the problem clears up. (Around 2am onwards) yet we will still be on about the same speeds/ping.

We used to have around 1.5 download and it would work fine. 

[ruwim]

Next time when you are on a call start Call Technical Info. Look for the UDP status. It might be that your new ISP is disabling direct UDP connection. Speaking from my own experience.

[Imorpher]

Thanks for the idea but the UDP status is reading as good!

Another thing to add - No other voice client seems to work either : Vent, Xfire, Steam, Google Chat etc. 

[g4pilut]

Next time you're on a call, click on Call > Call Technical Info. Copy and paste the results here. That may point to where the problem lies.

[Imorpher]

A log from a call I was just in with 2 people. Be not being the host. Thanks

Basic
Conversation ObjectId=1787410
Conversation identity=#ri***/$jn***;615f5c24ffa5457f
Status=3
Host=j******
InVol=100
OutVol=100
ParticipantCount=3
BW (avg/60sec): upload=2 kBps
BW (avg/60sec): download=2 kBps

imorpher1
Identity=imorpher1
Status=7
Problems=
Video debug (1787147)=; media = 1; status = 1; error =

jn****
Identity=jn****
ObjID=1787085
Codec=SILK_V3
Jitter=22
Sample rates=e-24000, d-24000
Packet loss=12.0% (273)
Send packet loss=0.0%/0.0%
Recv packet loss=12.8%/17.5%
Roundtrip=39 ms
NBM=audio 5000 / 20 ms video 0 corr 0%
SessionOut=UDP (2187 packets)
SessionIn=UDP (1982 packets)
Relays=0
UDP status=local:Good remote:Good
CPU usage=6.6% 4.7% hicc:41
Remote UI version=0/5.9.0.114//
Status=7
Problems=
Video debug (1787179)=; media = 0; status = 7; error =

ri*****
Identity=ri*****
Status=7
Problems=
Video debug (1787211)=; media = 0; status = 7; error =

[Imorpher]

Anybody have any ideas? :\

[g4pilut]

I didn't realize we were discussing group calls.  Do you have the same problem on a one-to-one call, or only on a group?

On a group audio call, audio is routed through the host of the call.  You can see that on that call you have a fairly high receiving packet loss.  That could be causing an audio problem.

If you're on one-to-one call with whoever was the host of that group call, do you have the same packet loss, and the same audio problem?

How is that person connecting to the Internet?  Wired, or wifi?  And what type of Internet provider?  Cable?  DSL?  Etc?

You mentioned other computers in your house....what happens if, as a test, you do a call between two of them?  Do you have the same issue?

[Imorpher]

Sorry that was just the call I had up at the time. The same happens on 1v1 calls.

Their internet is good enough to be able to host the call. (Have tryed many different hosts). The problem is 100% our side. We are also noticing problems on for example xfire wherey we get the error "<High latency detected between you and the server. Your last few messages may not have been received.>". 

If one of us in the house is hosting the call we can hear everyone in our house clearly. Same if we just have a 1v1 call. 

Could this also be caused by lost packets? And any way I can someone solve this problem?

EDIT: Just did a test on pingtest.net and was unable to test packet loss. Any way to fix this?
http://www.pingtest.net/result/62009891.png