Problem with video calling

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Problem with video calling

Dear Skype community,

Last few days I have a weird problem with my Skype. I want to use the option video calling but my video is all messed up. I have included a screenshot so you can see what my problem is. In the screenshot its my webcam that messes up, but when I call a friend its their video that looks like that. I have no idea how to solve this probem and hope you can help. I have reinstalled skype already and installed the latest version but the problem stays. I also have tested my webcam with different chatting programs like Facebook video chat but there is no problem there. 

I hope my problem will be fixed because I really love using Skype!

P.S. Excuse me for some grammar mistakes. English is not my native languege

Community Ambassador

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Kudos: 70
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Registered: 21-05-2013
Message 1 of 114 (96,686 Views)

Re: Problem with video calling

Community Ambassador
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Registered: 27-06-2011
Message 2 of 114 (96,599 Views)

Re: Problem with video calling

Hi,i just wanna know the solution how to make my skype account to original version because it affect the new version of skype on how to make a video calling.My video did not appear everytime im making a video call  as well as the one im calling there`s also no video appearance.please help me to fix my problem.thank you very much.

Novel Tourist
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Registered: 21-05-2013
Message 3 of 114 (96,345 Views)

Re: Problem with video calling

skype video call for
Posted from Nokia 701
Casual Tourist
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Registered: 23-05-2013
Message 4 of 114 (94,869 Views)

Re: Problem with video calling

Hi. I have never had any problems with video at all except recently with one contact. 


In the past, when I called them, the video worked but the audio was poor (it started fine but after a few minutes there was extreme distortion). Now the audio is perfect but we just can't see eachother- when I try to turn on my video, it comes on for a split second and then goes off again. Same thing at their end.


This doesn't happen with any of my other contacts (always perfect video quality) so I'm a bit puzzled! I know this person runs off a wireless router which is under constantly heavy usage from several other users - does Skype perhaps prioritise audio (by blocking video) if the connection is weak?


Any other suggestions?


Thanks in advance,





Novel Tourist
Kudos: 21
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Registered: 02-06-2013
Message 5 of 114 (91,604 Views)

Re: Problem with video calling

Newest Skype app NO video chat, I have iPod most current 6.1 iOS. And also have iPad iOS 6.1.
The video on both blocks / within one second. Call goes thru the other party has checked his works fine with others.
I have checked EVERY thing in both devices settings. All is on.
What do I need to do to unblock the video
I also turn on my VPN to try to stop the block!!????
Posted from Apple iPod Touch
Novel Adventurer
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Registered: 03-06-2013
Message 6 of 114 (91,338 Views)

Re: Problem with video calling

Same problem with the video.
(Also the textbox doesn' t fit on my ipad4.)
Posted from Apple iPad
Novel Adventurer
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Registered: 03-06-2013
Message 7 of 114 (91,296 Views)

Re: Problem with video calling

Dear Readers,


Please forgive my interruption of the conversation here ...


I could not help but to notice the most recent two posts have switched gears and refer to iOS operating system!  Please, please avoid doing this ... the iOS and Windows versions of Skype act and feel very different!  Let us keep this thread devoted to discussing the issue on the Windows platform, seeing as this is the Windows message board.


Thanks for understanding!


Best regards,


Community Moderator

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Registered: 08-08-2011
Message 8 of 114 (91,272 Views)

Re: Problem with video calling and call is missed due to no connection -

I have a problem with my with Skype app.; I have tried one month to connect with my girlfriend via Video Chat, but she has stated that my status on Skype on her end reads that I am disconnected.  Of course Skype and Facebook are in some way connected, also when I try to video call her the call is dropped automatically due to no connection.   Please advise at your early convenience regarding this issue.   Thank you for your time,  StormCastGarcia

Novel Adventurer
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Registered: 03-03-2013
Message 9 of 114 (91,037 Views)

Re: Problem with video calling


There is a heap of discussion about video problems - you appear to know a lot about this subject. I suspect a lot of these people may be like me, still using an older version of skype (Windows PC), like many of my contacts - and everything works flawlessly and has done so for years, including video. The reason we all still use this older version is that it is so much simpler and easier to use than recent versions which have become extremely cumbersome and screen hungry.

It has always been as simple as pressing the 'Start my Video' bar which appears at the bottom of the app.  Recently when connecting to newer contacts, and some old contacts who have bought new devices etc  - the  'Start my Video' bar no longer appears, and video no longer works in either direction and I can't find anywhere to turn it on.  I am on a netbook and my webcam is working fine.  I suspect these contacts would be using later (and latest) versions of Skype, because Skype has probably upgraded without them realising, as tends to happen these days. I have done some testing between 2 PCs myself (one old Skype version (3.:cool: and one new version) and confirmed that all the chat, etc and everything works fine, BUT NOT VIDEO. My question is (do you know?) have the latest version(s) of Skype purposely stopped supporting video with the older versions? I have searched and searched all the online help but can't find any specific confirmation of this fact.  Would much appreciate your help.


Novel Adventurer
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Posts: 3
Registered: 31-05-2013
Message 10 of 114 (91,016 Views)

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