Re: Please help. Skype will not connect

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Please help. Skype will not connect

I have downloaded and reinstalled skype yesterday and today. It will not sign in. It says skype cannot connect. Please help! I have an interview and need this up and running by tomorrow!!

g4pilut
Community Ambassador

images.message_type_solution.altAccepted Solution

If the version you installed isn't already this one, try installing version 5.7.0.137 beta.  You can download the installer from this link:  www.skype.com/go/getskype-beta

 

If you still have the same problem with the beta version, check to make sure you can browse websites with Internet Explorer, even if IE isn't your default browser.  IE cannot be in work offline mode.

 

Also, in IE go to Tools > Internet Options > General > Browsing history and click Delete.  that will clear IE's cache.

 

Will Skype connect now?

 

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jgk2383
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Message 1 of 42 (10,512 Views)

Re: Please help. Skype will not connect

If the version you installed isn't already this one, try installing version 5.7.0.137 beta.  You can download the installer from this link:  www.skype.com/go/getskype-beta

 

If you still have the same problem with the beta version, check to make sure you can browse websites with Internet Explorer, even if IE isn't your default browser.  IE cannot be in work offline mode.

 

Also, in IE go to Tools > Internet Options > General > Browsing history and click Delete.  that will clear IE's cache.

 

Will Skype connect now?

 




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 2 of 42 (10,320 Views)

Re: Please help. Skype will not connect

Thank you thank you thank you!!!!!

jgk2383
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Message 3 of 42 (10,314 Views)

Re: Please help. Skype will not connect

[ Edited ]

You're welcome!  But can you please tell us which step(s) solved the problem for you which may help others reading this thread in the future?

 

Did the beta version do the trick?  Or tinkering with IE?  :wink:




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 4 of 42 (10,292 Views)

Re: Please help. Skype will not connect

I am not sure. While the Beta was downloading i went to IE and had to make sure it was working offline, which it was not.

jgk2383
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Message 5 of 42 (10,256 Views)

Re: Please help. Skype will not connect

Ok.  Glad you're back up-and-running in any case.




Please note: I do not respond to requests for help via Private Message.
g4pilut
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Message 6 of 42 (10,254 Views)

Re: Please help. Skype will not connect

I have a new problem. I am trynig to add a contact and it says check internet connection,however. I am signed in and can call already added contacts.

jgk2383
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Message 7 of 42 (10,161 Views)

Re: Please help. Skype will not connect

[ Edited ]

You need to make sure that your Internet Explorer is not set to "Work offline" mode. Open this page in your Internet Explorer (must be IE, even if you are using another browser)

 

https://apps.skype.com/friendfinder/

 

What do you see now?

 

Edit: Now I can see that you have actually set your IE in "Work offline" mode:

 

"I am not sure. While the Beta was downloading i went to IE and had to make sure it was working offline, which it was not."

ruwim
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Message 8 of 42 (10,137 Views)

Re: Please help. Skype will not connect

hey mine is doing exact same. will not connect tried downloading the option you gave however says wont download :surprised:( help x

Scampi-Bex
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Message 9 of 42 (10,117 Views)

Re: Please help. Skype will not connect

can you explain how to check that ie is not set to work in offline mode

donny
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Message 10 of 42 (10,099 Views)
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