Outgoing audio not working; incoming works

[dot437]

SKYPE worked perfectly until MicroSoft took over. After MS took over, we got a message box that read as follows:

Windows Security Alert

To help protect your computer Windows firewall has blocked some features of this program.

Do you want to block this program?

Name:  Run a DLL as an App

Publisher:  Microsoft Corp.

____ Keep blocking        ____ Unblock        ____ Ask me later

Didn't understand what any of that meant (we are novices) so didn't respond to "alert."   However, noticed from then on that we can hear person on other end, BUT THEY CANNOT HEAR US. Maybe Windows Security just went ahead and blocked our outgoing audio (??)  PLEASE TELL US (CLEARLY, IN LAYMAN'S TERMS) HOW TO FIX THIS.   Our local Best Buy helper was able to fix the problem at their Geek counter -- but when we got home, the "fix" went away and we still have the same problem.

[Yuhuang2040]

I don't have a beef with audio for I have not used it yet. My beef is they took off all the old features that worked perfectly such as Skype me mode and search for skype users.

All these features gone eversince the upgrades. Why change what works and makes a program more enjoyable? All MS had to do if they wanted to add features and take away features they should do a market survey first to ask users what they want and make it al a carte. I don't like how they arbitraillaly decide this is what we have take it or leave it or don't use Skype. No choice no freedom Skype 3.8 was perfect all they needed to do if they wanted to add features is keep what works for most and incorporate the new without affecting the old. Instead they have it so F'd up that nobody seems to enjoy using Skype anymore.

[ruwim]

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dot437 wrote:

SKYPE worked perfectly until MicroSoft took over. After MS took over, we got a message box that read as follows:

Windows Security Alert

To help protect your computer Windows firewall has blocked some features of this program.

Do you want to block this program?

Name:  Run a DLL as an App

Publisher:  Microsoft Corp.

____ Keep blocking        ____ Unblock        ____ Ask me later

Didn't understand what any of that meant (we are novices) so didn't respond to "alert."   However, noticed from then on that we can hear person on other end, BUT THEY CANNOT HEAR US. Maybe Windows Security just went ahead and blocked our outgoing audio (??)  PLEASE TELL US (CLEARLY, IN LAYMAN'S TERMS) HOW TO FIX THIS.   Our local Best Buy helper was able to fix the problem at their Geek counter -- but when we got home, the "fix" went away and we still have the same problem.

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Your problem has definitely nothing to do with Microsoft taking over Skype or other worldwide conspiracy. You have received an alert from Windows Firewall, which you have on your computer. This alert refers to “Run a dll as an App”, which might be the legitimate rundll32.exe Windows program but can also be a virus.

http://www.spywarepoint.com/run-dll-app-t35242.html

What is your Windows system (XP,Vista, Windows 7)? What antivirus and firewall applications do you have installed? If Skype is blocked in your firewall, then you have a problem.

[dot437]

We have XP, and Webroot for security.  SKYPE works for everything except outgoing audio, so I don't think it's "blocked."  We can hear incoming, but they can't hear us.

[ruwim]

Have you checked if your microphone is working. What settings do you see for Microphone in Tools -> Options -> Audio settings? Can you see the green bars moving when you make some sound?

[dot437]

OK, when I go to Tools . . . the mic is set at Conexant HD audio input (other option is USB audio device).  The speaker is set at Conexant HD audio output and yes, when I "check speakers," the little green bars move and sound comes out.  When this first happened (loss of output sound), the Geek guy at Best Buy fixed it so it worked--we ran the test and I heard my voice, so we know the speakers and mic DO work.  But when I came home and turned on the computer, output sound was gone again. 

[joryfisher]

Hey everybody,

Though I'm not one who promotes "misery loves company," I must confess I'm happy to know i'm not alone on this!  I sent an email to support 2 hours ago and got the standard reply back to check for the latest version of Skype and Microsoft, check the mic, etc. etc. etc...... Curious to see what, if anything, is actually working for folks!  Today a call dropped all of a sudden.  Then when I called back, I could help them but they couldn't hear me. I've tested that several times now. Same problem. I can't even leave a message on my answering machine because my voice isn't detected. I'll look to see if anybody has resolved the issue yet. I'm definitely not crazy about that standardized emails we're sent....

[joryfisher]

I meant to say, I could HEAR them but they couldn't hear me (not help).

[joryfisher]

Me too. I have Windows XP and Comcast/Norton for Security.  Everything is working fine but for the little issue that nobody can hear me even though I hear them fine.  All worked well until this afternoon. I feel your pain!

[joryfisher]

I'm supposed to check to see if I have the latest version of Skype. Do we know what # that ? How do I know if I have the latest version without downloading Skype all over again?