Other person can't see my video but I can see both...

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Other person can't see my video but I can see both mine and hers

Okay Skype users,
when I make or answer a video call
I can see my video and other person's video from my screen
but the other person can't see my video from her screen
saying that what she should be seeing of me shows this 'connecting' sign
and yet, video doesn't come out, only my voice can be heard
I've checked video settings on skype and all are enabled for video calling.
and YES, Tools > Options > Video settings, I see my own video there.
I use Windows 7, webcam is built into the laptop, and skype version is 5.3.0.120.

Can anyone tell me what the problem is?

 

Capture.JPG

Hania
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 24-04-2012
Message 1 of 12 (24,475 Views)

Re: Other person can't see my video but I can see both mine and hers

First thing I'd suggest is you update your version of Skype.  The current version is 5.9.0.114.  You can copy and paste this link into your browser to dowload the full installer:

 

skype.com/go/getskype-full

 

Get the person who's having trouble seeing your video to click on Help > About Skype to see what version number they're running.  If it's not 5.9.0.114, they should update as well.

 

 

 




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
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Kudos: 907
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Registered: 27-06-2011
Message 2 of 12 (24,472 Views)

Re: Other person can't see my video but I can see both mine and hers

Okay, I'll download that and give it another try thank you!

Hania
Novel Adventurer
Kudos: 0
Posts: 2
Registered: 24-04-2012
Message 3 of 12 (24,453 Views)

Re: Other person can't see my video but I can see both mine and hers

I'll be keeping my fingers crossed you report back with good news.  :wink:




Please note: I do not respond to requests for help via Private Message.
g4pilut
Community Ambassador
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Kudos: 907
Posts: 12934
Registered: 27-06-2011
Message 4 of 12 (24,450 Views)

Re: Other person can't see my video but I can see both mine and hers

the other person updating makes it work.
marlibow
Novel Tourist
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Posts: 1
Registered: 29-04-2012
Message 5 of 12 (24,417 Views)

Re: Other person can't see my video but I can see both mine and hers

I have the same problem, but i have the latest version. What do i do?

jasmeenkaur7981
Casual Tourist
Kudos: 0
Posts: 1
Registered: 20-11-2012
Message 6 of 12 (20,008 Views)

Re: Other person can't see my video but I can see both mine and hers

Same problem here, I can see and hear my son, he can hear but not see me.  I clicked on updates, said I'm up to date.  My version is 6..59.106.  Win8, don't have clue who made the webcam, it's in HP120-1333w desktop.  I've checked the setting and just hope I've selected the right things.  When I test the video it does show my handsome face.

Any suggestions.

New at this win8, it's a real challenge for us old guys, in my 70's, don't have any of my grandkids or great grand kids around to show me how, but I'll keep plugging along and eventually I'm sure I'll figure things out?????

thechief814
Casual Adventurer
Kudos: 0
Posts: 6
Registered: 18-02-2013
Message 7 of 12 (16,680 Views)

Re: Other person can't see my video but I can see both mine and hers

i useing samsung wonder i can see both video but my family cannot see my video on pc
u
Posted from Opera Tablet on Android
sohail3548
Novel Adventurer
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Posts: 3
Registered: 09-04-2013
Message 8 of 12 (14,533 Views)

Re: Other person can't see my video but I can see both mine and hers

please,i need your help

brthkabura
Novel Tourist
Kudos: 0
Posts: 1
Registered: 10-04-2013
Message 9 of 12 (14,452 Views)

Re: Other person can't see my video but I can see both mine and hers

I have the same problem with Skype 6.3.0.107 running on Windows XP, both 32- and 64-bit editions.  (Also  using AVG Internet Security 2013 for anit-virus and firewall.  I've added "skype.com" to my AVG  white list.)

Patrick_Burns
Novel Adventurer
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Posts: 3
Registered: 25-05-2013
Message 10 of 12 (11,623 Views)
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